Clarion Housing Association Limited (202414657)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Vision Housing Limited (202417735)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, bullying, harassment, and intimidation. the resident’s reports of breaches of tenancy including dogs living in the block, drug use, and benefit fraud. the associated complaint.
Stonewater Limited (202310853)
This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with the resident concerning the service charges. The landlord’s handling of the resident’s concerns about the quality of works. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202309547)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
NSAH (Alliance Homes) Limited (202327342)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint.
The Community Housing Group Limited (202322903)
The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308011)
The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the roof and electrical wiring. The formal complaint.
Irwell Valley Housing Association Limited (202324785)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the associated complaint.
Clarion Housing Association Limited (202302863)
The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.
The Riverside Group Limited (202331764)
This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.
Vivid Housing Limited (202341328)
The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling.
Clarion Housing Association Limited (202326316)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202324511)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Regenda Limited (202410650)
The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.
Torus62 Limited (202318532)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog attack. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202307147)
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
Futures Housing Group Limited (202317660)
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
Fairhive Homes Limited (202334997)
REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
GreenSquareAccord Limited (202418468)
The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint.
Moat Homes Limited (202341736)
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.
Poplar Housing And Regeneration Community Association Limited (202319996)
The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns about water meter access. concerns about cladding works. concerns about communications. reports of a leaking balcony. reports of dogs residing in the building. concerns about the cleanliness, maintenance and security …
Richmond Housing Partnership Limited (202341724)
The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs to the boiler. We have also considered the landlord’s complaint handling.
Stonewater Limited (202310570)
The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202315294)
The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint.
Stonewater Limited (202318353)
The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance service. The associated complaint.
The Riverside Group Limited (202313288)
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
Aster Group Limited (202329810)
The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.
Clarion Housing Association Limited (202231720)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.
ForHousing Limited (202306138)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Jigsaw Homes Group Limited (202322464)
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
Orbit Housing Association Limited (202318104)
The complaint is about the landlord’s handling of the resident’s reports of poor cleanliness and pest infestations in the bin storage room. The landlord’s complaint handling has also been considered.
Paragon Asra Housing Limited (202337333)
REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202314060)
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
Origin Housing Limited (202342796)
The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Orwell Housing Association Limited (202335784)
The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.
Places for People Group Limited (202305317)
The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding in the car park. The standard of cleaning in communal …
Richmond Housing Partnership Limited (202347911)
The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.
A2Dominion Housing Group Limited (202325555)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.
A2Dominion Housing Group Limited (202415634)
REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Group Limited (202322674)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.
Origin Housing Limited (202330025)
The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair to the manhole. Works to the external air vents. This investigation has also considered the landlord’s handling of the associated complaint.
Torus62 Limited (202332989)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202320826)
The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.
ForHousing Limited (202329766)
The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and ventilation. The associated complaint, including compensation.
Orbit Housing Association Limited (202326502)
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Clarion Housing Association Limited (202333661)
This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.
ForHousing Limited (202234305)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging …
The Guinness Partnership Limited (202334737)
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
A2Dominion Housing Group Limited (202319987)
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
Clarion Housing Association Limited (202323615)
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)