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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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28 Jan 2021 Partial Maladministration Harrow Council (201914659) Case 201914659 · Local Authority / ALMO or TMO This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s … 28 Jan 2021 Partial Maladministration Leeds City Council (201914171) Case 201914171 · Moving/Buying/Selling Home The complaint concerns: 27 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002314) Case 202002314 · Local Authority / ALMO or TMO The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s … 27 Jan 2021 Partial Maladministration Kingston upon Thames Council (201916059) Case 201916059 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s … 26 Jan 2021 Partial Maladministration Kingston upon Thames Council (201915380) Case 201915380 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling. 19 Jan 2021 Partial Maladministration Woking Borough Council (202000175) Case 202000175 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; … 18 Jan 2021 Partial Maladministration Haringey Council (201915284) Case 201915284 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 18 Jan 2021 Partial Maladministration Southwark Council (201815464) Case 201815464 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February … 14 Jan 2021 Partial Maladministration Eastbourne Borough Council (202003830) Case 202003830 · Case Review The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at … 6 Jan 2021 Partial Maladministration Hounslow Council (202001016) Case 202001016 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 2 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002333) Case 202002333 · Local Authority / ALMO or TMO The complaint refers to: 2 Jan 2021 Partial Maladministration Welwyn Hatfield Borough Council (202003866) Case 202003866 · Old Property Condition migrated-2025 REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Dec 2020 Partial Maladministration Hammersmith and Fulham Council (201914426) Case 201914426 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 23 Dec 2020 Partial Maladministration Camden Council (201912173) Case 201912173 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: 23 Dec 2020 Partial Maladministration St Albans City and District Council (201913967) Case 201913967 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints … 22 Dec 2020 Partial Maladministration Birmingham City Council (201909262) Case 201909262 · Managing Relations REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2020 Partial Maladministration Bristol City Council (202000545) Case 202000545 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement. 16 Dec 2020 Partial Maladministration Southwark Council (201906657) Case 201906657 The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident … 9 Dec 2020 Partial Maladministration Croydon Council (202000081) Case 202000081 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling 8 Dec 2020 Partial Maladministration Southwark Council (201913492) Case 201913492 · Managing Relations The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s … 27 Nov 2020 Partial Maladministration North Tyneside Council (201916055) Case 201916055 · Local Authority / ALMO or TMO REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …