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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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31 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202126948) Case 202126948 · Financial The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress … 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 30 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202216339) Case 202216339 · Managing Relations The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202125527) Case 202125527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor … 30 Jan 2024 Partial Maladministration Nottingham Community Housing Association Limited (202210335) Case 202210335 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman … 29 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202127420) Case 202127420 · Managing Relations The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and … 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration Sanctuary Housing Association (202216071) Case 202216071 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 22 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202208979) Case 202208979 · Managing Relations The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202116243) Case 202116243 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s; Handling of the resident’s request for an LGBTQ+ staff member as a point of … 21 Dec 2023 Partial Maladministration Wandle Housing Association Limited (202201471) Case 202201471 · Managing Relations The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen … 20 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202215839) Case 202215839 · Managing Relations The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint. 14 Dec 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (201906790) Case 201906790 · Managing Relations REPORT COMPLAINT 201906790 Poplar Housing And Regeneration Community Association Limited 14 December 2023 Our approach The Housing Ombudsman’s approach to … 12 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202007763) Case 202007763 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Bathroom wall cracks, flaking paint and replacement of … 11 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202118686) Case 202118686 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property when it was … 11 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202127257) Case 202127257 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of smoke ingress to her property. response to the … 8 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202121443) Case 202121443 · Estate Management The complaint is about the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks … 7 Dec 2023 Partial Maladministration Estuary Housing Association Limited (202205214) Case 202205214 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 30 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202125633) Case 202125633 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account after he staircased to … 30 Nov 2023 Partial Maladministration Cottsway Housing Association Limited (202123463) Case 202123463 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its … 29 Nov 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202213027) Case 202213027 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property … 28 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202115290) Case 202115290 · Managing Relations This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his electric shower. Handling … 27 Nov 2023 Partial Maladministration Irwell Valley Housing Association Limited (202206371) Case 202206371 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The … 27 Nov 2023 Partial Maladministration Salvation Army Housing Association (SAHA) (202117550) Case 202117550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise by her neighbours and antisocial behaviour (ASB). … 24 Nov 2023 Partial Maladministration Hyde Housing Association Limited (202200699) Case 202200699 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation … 24 Nov 2023 Partial Maladministration Sanctuary Housing Association (202106332) Case 202106332 · ASB/Abuse/Nuisance The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s … 17 Nov 2023 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202200500) Case 202200500 · Financial The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request … 15 Nov 2023 Partial Maladministration Sanctuary Housing Association (202220517) Case 202220517 · Managing Relations The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 9 Nov 2023 Partial Maladministration West Kent Housing Association (202127583) Case 202127583 · Information and data management The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202226981) Case 202226981 · Health and Safety (inc. building safety) The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her property. The resident’s … 31 Oct 2023 Partial Maladministration Sanctuary Housing Association (202123697) Case 202123697 · Old Complaints Handling categories This complaint is about the landlord’s: Handling of the resident’s reports of inadequate hot water to the shower. Handling of … 30 Oct 2023 Partial Maladministration Sanctuary Housing Association (202205192) Case 202205192 · Financial The complaint is about: The landlord’s response to the resident’s reports of health concerns following a fire in the bin … 27 Oct 2023 Partial Maladministration Sanctuary Housing Association (202205092) Case 202205092 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 26 Oct 2023 Partial Maladministration West Kent Housing Association (202225004) Case 202225004 · Managing Relations The complaint is about: the landlord’s handling of reports of damp and mould in the property. the landlord’s response to … 24 Oct 2023 Partial Maladministration Hyde Housing Association Limited (202101398) Case 202101398 · Moving/Buying/Selling Home The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler …