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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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18 Dec 2024 Partial Maladministration Westminster Community Homes Limited (202226266) Case 202226266 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Dec 2024 Partial Maladministration Gravesend Churches Housing Association Limited (202224957) Case 202224957 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Dec 2024 Partial Maladministration Magna Housing Limited (202323728) Case 202323728 · Managing Relations The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and … 17 Dec 2024 Partial Maladministration Paradigm Housing Group Limited (202311664) Case 202311664 · Managing Relations The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the … 16 Dec 2024 Partial Maladministration Gentoo Group Limited (202231509) Case 202231509 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated … 16 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202400949) Case 202400949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. … 16 Dec 2024 Partial Maladministration Nottingham Community Housing Association Limited (202313300) Case 202313300 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for … 16 Dec 2024 Partial Maladministration Orbit Housing Association Limited (202234807) Case 202234807 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct. 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 16 Dec 2024 Partial Maladministration Together Housing Association Limited (202308783) Case 202308783 · Estate Management The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This … 12 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202311909) Case 202311909 · Estate Management The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has … 11 Dec 2024 Partial Maladministration Hastoe Housing Association Limited (202336879) Case 202336879 · Estate Management REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Dec 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202217273) Case 202217273 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated … 4 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202334343) Case 202334343 · Old Complaints Handling categories The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints. 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 4 Dec 2024 Partial Maladministration Soha Housing Limited (202301865) Case 202301865 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. … 3 Dec 2024 Partial Maladministration Midland Heart Limited (202225075) Case 202225075 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The … 2 Dec 2024 Partial Maladministration A2Dominion Housing Group Limited (202400057) Case 202400057 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells … 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Partial Maladministration Aster Group Limited (202404076) Case 202404076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial … 29 Nov 2024 Partial Maladministration Freebridge Community Housing Limited (202217964) Case 202217964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about … 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Partial Maladministration Moat Homes Limited (202340083) Case 202340083 · Old Moving to a Property categories The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The … 29 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202325751) Case 202325751 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to … 29 Nov 2024 Partial Maladministration Stonewater Limited (202301180) Case 202301180 · Estate Management The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of … 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 28 Nov 2024 Partial Maladministration ForHousing Limited (202342868) Case 202342868 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has … 28 Nov 2024 Partial Maladministration Stonewater Limited (202330433) Case 202330433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom. 27 Nov 2024 Partial Maladministration 54North Homes Limited (202109465) Case 202109465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 27 Nov 2024 Partial Maladministration Midland Heart Limited (202327318) Case 202327318 · Information and data management The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff … 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Karibu Community Homes Limited (202307991) Case 202307991 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 25 Nov 2024 Partial Maladministration Vivid Housing Limited (202316347) Case 202316347 · Old Complaints Handling categories REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Nov 2024 Partial Maladministration Homes Plus Limited (202326578) Case 202326578 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs … 20 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202328253) Case 202328253 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to … 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 19 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202345554) Case 202345554 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent … 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 19 Nov 2024 Partial Maladministration Trident Housing Association Limited (202230288) Case 202230288 · Financial The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint. 18 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202403710) Case 202403710 · Managing Relations The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint … 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint. 15 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202348137) Case 202348137 · Managing Relations The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the …