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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,071 of 16,595 decisions matching "council"

Decisions

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28 May 2021 Partial Maladministration Northampton Borough Council (202008281) Case 202008281 · Estate Management This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance … 27 May 2021 Partial Maladministration Crawley Borough Council (202012035) Case 202012035 · Local Authority / ALMO or TMO The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to … 25 May 2021 Partial Maladministration Southwark Council (202011129) Case 202011129 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a … 21 May 2021 Partial Maladministration Barnet Council (202014754) Case 202014754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s … 18 May 2021 Partial Maladministration Thurrock Council (202004501) Case 202004501 · Managing Relations The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and … 14 May 2021 Partial Maladministration Camden Council (202002092) Case 202002092 · Local Authority / ALMO or TMO The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns … 13 May 2021 Partial Maladministration Welwyn Hatfield Borough Council (201912592) Case 201912592 · Managing Relations REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 May 2021 Partial Maladministration Waltham Forest Council (202002130) Case 202002130 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication … 30 Apr 2021 Partial Maladministration Birmingham City Council (202006376) Case 202006376 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition … 30 Apr 2021 Partial Maladministration Lambeth Council (202004383) Case 202004383 · Managing Relations The complaint is about the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling. 30 Apr 2021 Partial Maladministration Slough Borough Council (202007248) Case 202007248 · Estate Management The complaint is about: 29 Apr 2021 Partial Maladministration Arun District Council (202001255) Case 202001255 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks to his garage roof and shed downpipe. … 21 Apr 2021 Partial Maladministration South Kesteven District Councill (202006324) Case 202006324 The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 15 Apr 2021 Partial Maladministration Hounslow Council (202008895) Case 202008895 · Local Authority / ALMO or TMO The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of … 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 31 Mar 2021 Partial Maladministration Barnet Council (202011309) Case 202011309 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the … 31 Mar 2021 Partial Maladministration East Riding of Yorkshire Council (201904145) Case 201904145 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in … 31 Mar 2021 Partial Maladministration Kingston upon Thames Council (201915804) Case 201915804 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 31 Mar 2021 Partial Maladministration Lambeth Council (201911089) Case 201911089 · Managing Relations The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. … 30 Mar 2021 Partial Maladministration Canterbury City Council (201812829) Case 201812829 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s … 25 Mar 2021 Partial Maladministration Leeds City Council (201909241) Case 201909241 The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s … 16 Mar 2021 Partial Maladministration Dacorum Borough Council (202007602) Case 202007602 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of … 10 Mar 2021 Partial Maladministration Camden Council (202002857) Case 202002857 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Mar 2021 Partial Maladministration Doncaster Metropolitan Borough Council (202003681) Case 202003681 The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against … 8 Mar 2021 Partial Maladministration Harrogate Borough Council (202004558) Case 202004558 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of noise nuisance coming from the floorboards of the … 3 Mar 2021 Partial Maladministration Westminster City Council (201904113) Case 201904113 · Local Authority / ALMO or TMO The complaint is about: The reasonableness of the service charges for the major works. The number of Section 20 notices … 28 Feb 2021 Partial Maladministration Islington Council (202001723) Case 202001723 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001723 Islington Council 28 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Feb 2021 Partial Maladministration Camden Council (201914051) Case 201914051 · Local Authority / ALMO or TMO The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed … 26 Feb 2021 Partial Maladministration Lewisham Council (201916011) Case 201916011 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: the consultation process for major works, the amount … 26 Feb 2021 Partial Maladministration Oadby and Wigston Borough Council (202000337) Case 202000337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 26 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202007918) Case 202007918 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Feb 2021 Partial Maladministration Thanet District Council (202001554) Case 202001554 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour … 22 Feb 2021 Partial Maladministration Newham Council (201907168) Case 201907168 · Financial The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling … 18 Feb 2021 Partial Maladministration Kingston upon Thames Council (202002989) Case 202002989 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about an old heating box. Complaint handling. 11 Feb 2021 Partial Maladministration Waltham Forest Council (201915368) Case 201915368 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and bathroom. the landlord’s … 11 Feb 2021 Partial Maladministration Westminster City Council (202005342) Case 202005342 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202003469) Case 202003469 REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Feb 2021 Partial Maladministration Wolverhampton City Council (201912244) Case 201912244 The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of … 3 Feb 2021 Partial Maladministration Leeds City Council (201811573) Case 201811573 · Local Authority / ALMO or TMO The resident complains about: 30 Jan 2021 Partial Maladministration Harrow Council (202002402) Case 202002402 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling. 29 Jan 2021 Partial Maladministration Birmingham City Council (201915592) Case 201915592 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to … 29 Jan 2021 Partial Maladministration Camden Council (201910624) Case 201910624 · Local Authority / ALMO or TMO REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Partial Maladministration Islington Council (201913645) Case 201913645 · Managing Relations REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Partial Maladministration Lewes District Council (201913094) Case 201913094 The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her neighbour. … 29 Jan 2021 Partial Maladministration Milton Keynes Council (201910370) Case 201910370 · Managing Relations The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June … 29 Jan 2021 Partial Maladministration Rotherham Metropolitan Borough Council (201908898) Case 201908898 · Financial This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety … 28 Jan 2021 Partial Maladministration Barnet Council (201901321) Case 201901321 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to … 28 Jan 2021 Partial Maladministration Crawley Borough Council (201913362) Case 201913362 The complaint is about the landlord’s handling of the resident's reports of: