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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202230608) Case 202230608 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint. 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 29 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202234692) Case 202234692 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the … 29 Jan 2025 Partial Maladministration Vivid Housing Limited (202316020) Case 202316020 · Financial The complaint is about the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns raised in relation … 29 Jan 2025 Partial Maladministration Yorkshire Housing Limited (202311148) Case 202311148 · Financial The complaint is about the level of compensation awarded by the landlord relating to its handling of damp and mould. … 28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Partial Maladministration Orwell Housing Association Limited (202326522) Case 202326522 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an … 27 Jan 2025 Partial Maladministration Karbon Homes Limited (202337281) Case 202337281 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Partial Maladministration Trent & Dove Housing Limited (202230178) Case 202230178 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. … 24 Jan 2025 Partial Maladministration Plus Dane Housing Limited (202300413) Case 202300413 · Financial The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to … 16 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202229032) Case 202229032 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Partial Maladministration Origin Housing Limited (202402576) Case 202402576 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould. 10 Jan 2025 Partial Maladministration Selwood Housing Society Limited (202220136) Case 202220136 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also … 9 Jan 2025 Partial Maladministration Abri Group Limited (202401476) Case 202401476 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint. 9 Jan 2025 Partial Maladministration Onward Homes Limited (202311865) Case 202311865 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 8 Jan 2025 Partial Maladministration Magna Housing Limited (202343407) Case 202343407 · Old Moving to a Property categories The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused. 23 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202209035) Case 202209035 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The … 23 Dec 2024 Partial Maladministration Eastlight Community Homes Limited (202334050) Case 202334050 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to … 23 Dec 2024 Partial Maladministration LiveWest Homes Limited (202328440) Case 202328440 · Old Complaints Handling categories The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling. 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202313537) Case 202313537 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of … 20 Dec 2024 Partial Maladministration Curo Places Limited (202314163) Case 202314163 · Financial The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in … 20 Dec 2024 Partial Maladministration ForHousing Limited (202312262) Case 202312262 · Old Complaints Handling categories The complaint is about the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The … 20 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202306973) Case 202306973 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s … 20 Dec 2024 Partial Maladministration Midland Heart Limited (202226996) Case 202226996 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 19 Dec 2024 Partial Maladministration One Manchester Limited (202225060) Case 202225060 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 19 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202311002) Case 202311002 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The … 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s … 18 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202319491) Case 202319491 · Estate Management The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following …