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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 16 Nov 2021 Partial Maladministration Southwark Council (202016004) Case 202016004 · Occupancy Rights REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202012724) Case 202012724 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of … 11 Nov 2021 Partial Maladministration Bristol City Council (202010485) Case 202010485 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had … 29 Oct 2021 Partial Maladministration Haringey Council (202016546) Case 202016546 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s … 29 Oct 2021 Partial Maladministration Kingston upon Thames Council (202106614) Case 202106614 · Local Authority / ALMO or TMO The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling … 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 28 Oct 2021 Partial Maladministration Dartford Borough Council (202006740) Case 202006740 · Local Authority / ALMO or TMO This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds … 22 Oct 2021 Partial Maladministration Croydon Council (202005370) Case 202005370 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. … 20 Oct 2021 Partial Maladministration Leeds City Council (202008675) Case 202008675 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social … 18 Oct 2021 Partial Maladministration Birmingham City Council (202005797) Case 202005797 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property … 15 Oct 2021 Partial Maladministration Southwark Council (202008263) Case 202008263 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports concerning: 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 30 Sep 2021 Partial Maladministration Bristol City Council (202012416) Case 202012416 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Partial Maladministration Camden Council (202015151) Case 202015151 · Local Authority / ALMO or TMO This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 15 Sep 2021 Partial Maladministration Lambeth Council (202011261) Case 202011261 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September … 2 Sep 2021 Partial Maladministration Haringey Council (202011998) Case 202011998 · Local Authority / ALMO or TMO The complaint is about: The resident’s liability to pay service charges for works which she is dissatisfied with. The landlord’s … 31 Aug 2021 Partial Maladministration Islington Council (202013257) Case 202013257 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 25 Aug 2021 Partial Maladministration Bristol City Council (202009132) Case 202009132 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of … 25 Aug 2021 Partial Maladministration Wandsworth Council (202010348) Case 202010348 · Financial The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of … 23 Aug 2021 Partial Maladministration Southwark Council (202010225) Case 202010225 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its … 19 Aug 2021 Partial Maladministration Cambridge City Council (202010811) Case 202010811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to … 12 Aug 2021 Partial Maladministration Camden Council (202001280) Case 202001280 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the … 11 Aug 2021 Partial Maladministration Camden Council (202005428) Case 202005428 · Local Authority / ALMO or TMO REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 Aug 2021 Partial Maladministration Birmingham City Council (201910272) Case 201910272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s … 3 Aug 2021 Partial Maladministration Milton Keynes Council (201802315) Case 201802315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed … 30 Jul 2021 Partial Maladministration Lambeth Council (202006032) Case 202006032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) complaint made against the resident. The landlord’s response … 29 Jul 2021 Partial Maladministration Bristol City Council (201915801) Case 201915801 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras. 29 Jul 2021 Partial Maladministration Southwark Council (202008200) Case 202008200 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 27 Jul 2021 Partial Maladministration Camden Council (202013322) Case 202013322 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 14 Jul 2021 Partial Maladministration Leeds City Council (202016026) Case 202016026 · Local Authority / ALMO or TMO The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal … 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 28 Jun 2021 Partial Maladministration Croydon Council (202006413) Case 202006413 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and responses to the resident’s: Reports of anti-social behaviour (ASB). Request that … 25 Jun 2021 Partial Maladministration Islington Council (202009624) Case 202009624 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the quality of the communal area cleaning. The … 23 Jun 2021 Partial Maladministration Haringey Council (202009073) Case 202009073 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 23 Jun 2021 Partial Maladministration Islington Council (201912304) Case 201912304 · ASB/Abuse/Nuisance The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns … 21 Jun 2021 Partial Maladministration Tandridge District Council (202010455) Case 202010455 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010455 Tandridge District Council 21 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Jun 2021 Partial Maladministration St Albans City and District Council (202012034) Case 202012034 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy … 14 Jun 2021 Partial Maladministration Hammersmith and Fulham Council (202010475) Case 202010475 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010475 Hammersmith and Fulham Council 14 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Jun 2021 Partial Maladministration Exeter City Council (202008830) Case 202008830 · Local Authority / ALMO or TMO The complaint is about: the advice given to the resident concerning the Home Choice Scheme. how the landlord handled the … 9 Jun 2021 Partial Maladministration Cornwall Council (202011484) Case 202011484 · Managing Relations The complaints are about the landlord’s: 28 May 2021 Partial Maladministration Camden Council (202009780) Case 202009780 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the …