Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

Most recent first
23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Partial Maladministration Sanctuary Housing Association (202316345) Case 202316345 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The … 21 Aug 2024 Partial Maladministration West Kent Housing Association (202306820) Case 202306820 · Financial The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 7 Aug 2024 Partial Maladministration Barnsbury Housing Association (201800265) Case 201800265 · Managing Relations The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has … 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202303499) Case 202303499 · Old Complaints Handling categories The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to … 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202336534) Case 202336534 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Partial Maladministration Sanctuary Housing Association (202314757) Case 202314757 · Health and Safety (inc. building safety) The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal … 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 18 Jul 2024 Partial Maladministration Sanctuary Housing Association (202304669) Case 202304669 · Managing Relations The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated … 15 Jul 2024 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452) Case 202301452 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct. 11 Jul 2024 Partial Maladministration Broadland Housing Association Limited (202315191) Case 202315191 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 10 Jul 2024 Partial Maladministration Sanctuary Housing Association (202226735) Case 202226735 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Antisocial behaviour by the resident’s neighbour. The resident’s neighbour feeding … 9 Jul 2024 Partial Maladministration Sanctuary Housing Association (202228567) Case 202228567 · Managing Relations REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 28 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202315910) Case 202315910 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold … 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202229264) Case 202229264 · Managing Relations This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 25 Jun 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228087) Case 202228087 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202220624) Case 202220624 · Managing Relations The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint. 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202301476) Case 202301476 · Health and Safety (inc. building safety) The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas … 18 Jun 2024 Partial Maladministration Castles & Coasts Housing Association Limited (202122765) Case 202122765 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change … 31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Partial Maladministration Hightown Housing Association Limited (202229801) Case 202229801 · Financial The complaint is about: The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 28 May 2024 Partial Maladministration Clarion Housing Association Limited (202216654) Case 202216654 · Estate Management The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue … 20 May 2024 Partial Maladministration Clarion Housing Association Limited (202212505) Case 202212505 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s … 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service …