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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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13 Feb 2026 Partial Maladministration Stonewater Limited (202425538) Case 202425538 · Managing Relations Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration The Riverside Group Limited (202422870) Case 202422870 · Managing Relations Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Your Housing Group Limited (202522934) Case 202522934 · Financial Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Stonewater Limited (202307114) Case 202307114 · Estate Management Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202526288) Case 202526288 · Moving/Buying/Selling Home Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Feb 2026 Partial Maladministration Connexus Homes Limited (202424444) Case 202424444 · Managing Relations Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202312346) Case 202312346 · Managing Relations Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Feb 2026 Partial Maladministration Midland Heart Limited (202453501) Case 202453501 · ASB/Abuse/Nuisance Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Partial Maladministration Red Kite Community Housing Limited (202521890) Case 202521890 · Health and Safety (inc. building safety) Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy … 9 Feb 2026 Partial Maladministration Hightown Housing Association Limited (202324004) Case 202324004 · Managing Relations Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202323792) Case 202323792 · Financial Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Stonewater Limited (202424351) Case 202424351 · Estate Management Decision Case ID 202424351 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 February … 9 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202314900) Case 202314900 · Managing Relations Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202403373) Case 202403373 · ASB/Abuse/Nuisance Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202407830) Case 202407830 · Managing Relations Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February … 6 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202341519) Case 202341519 · Managing Relations Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 … 6 Feb 2026 Partial Maladministration Rochdale Boroughwide Housing Limited (202402942) Case 202402942 · Managing Relations Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 6 Feb 2026 Partial Maladministration Salix Homes Limited (202453036) Case 202453036 · Health and Safety (inc. building safety) Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 … 6 Feb 2026 Partial Maladministration Women’s Pioneer Housing Limited (202440949) Case 202440949 · ASB/Abuse/Nuisance Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202338400) Case 202338400 · Managing Relations Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 … 3 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202404850) Case 202404850 · Managing Relations Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Feb 2026 Partial Maladministration Curo Places Limited (202333320) Case 202333320 · Managing Relations Decision Case ID 202333320 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413477) Case 202413477 · Managing Relations Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202440753) Case 202440753 · Managing Relations Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration ForHousing Limited (202417514) Case 202417514 · Managing Relations Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Islington and Shoreditch Housing Association Limited (202518833) Case 202518833 · Managing Relations Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 30 Jan 2026 Partial Maladministration Karbon Homes Limited (202528248) Case 202528248 · Managing Relations Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202341508) Case 202341508 · Financial Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Vico Homes Limited (202405908) Case 202405908 · Financial Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Home Group Limited (202338178) Case 202338178 · Managing Relations Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Vivid Housing Limited (202430841) Case 202430841 · Managing Relations Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Partial Maladministration Auxesia Homes Limited (202510252) Case 202510252 · Managing Relations Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 … 28 Jan 2026 Partial Maladministration bpha Limited (202422848) Case 202422848 · Managing Relations Decision Case ID 202422848 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 28 January 2026 … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202408179) Case 202408179 · Managing Relations Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413469) Case 202413469 · Financial Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Jan 2026 Partial Maladministration ForHousing Limited (202513152) Case 202513152 · Managing Relations Decision Case ID 202513152 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202440135) Case 202440135 · Managing Relations Decision Case ID 202440135 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration Irwell Valley Housing Association Limited (202334405) Case 202334405 · Managing Relations Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202419323) Case 202419323 · Financial Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 28 Jan 2026 Partial Maladministration One Housing Group Limited (202421385) Case 202421385 · Managing Relations The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Partial Maladministration Soha Housing Limited (202518547) Case 202518547 · Managing Relations Decision Case ID 202518547 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202325377) Case 202325377 · Estate Management Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202515390) Case 202515390 · Managing Relations Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date …