Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202309099 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident reported her keys were stolen in December 2022. […]
Decision Case ID 202410415 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The property is a 2-bedroom house. The landlord has it recorded that […]
Decision Case ID 202512350 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident was unhappy with the landlord’s investigation into […]
Decision Case ID 202542337 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background On 24 July 2025 the landlord attended the resident’s block of […]
Decision Case ID 202432279 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background 1. In 2020, the Local Authority (LA) allocated the resident a […]
Decision Case ID 202403429 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a first floor flat. […]
Decision Case ID 202527953 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives on the third floor […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202503447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident viewed the property and raised concerns about several repair issues. […]
Decision Case ID 202219931 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident is unhappy with the way the landlord has handled repairs […]
Decision Case ID 202336287 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 May 2026 Background The resident lived in the property as a shared owner. She […]
Decision Case ID 202339649 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident lives in a 3-bedroom flat. At the […]
Decision Case ID 202519472 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident moved into the flat via a mutual exchange in […]
Decision Case ID 202538183 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident raised window repairs in January 2022. In May 2025, […]
Decision Case ID 202532554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 May 2026 Background The resident raised a complaint on 15 January 2025 and requested reimbursement for […]
Decision Case ID 202402025 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported leaks affecting his kitchen in 2022 and 2024. What […]
Decision Case ID 202423130 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident lived with her husband and 4 adult children in […]
Decision Case ID 202231449 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a flat. In 2023, the resident raised […]
Decision Case ID 202542202 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained to the landlord because it did […]
Decision Case ID 202339139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a ground‑floor flat owned by […]
Decision Case ID 202310341 Decision type Investigation Landlord New Outlook Housing Association Limited Landlord type Abbeyfield Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained that the levels of support staff was […]
Decision Case ID 202524499 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background In 2022 the resident first reported concerns that the loft insulation […]
Decision Case ID 202531150 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident has reported incidents of antisocial behaviour (ASB) […]
Decision Case ID 202328291 Decision type Investigation Landlord Adullam Homes Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident raised concerns as he felt the […]
Decision Case ID 202347342 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident lived in a property which he reported was […]
Decision Case ID 202443200 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has complained about damp and mould, particularly concerns that […]
Decision Case ID 202410232 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background In December 2023, we investigated a complaint from the resident about […]
Decision Case ID 202400574 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident said they have experienced ongoing issues with damp and mould […]
Decision Case ID 202401032 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident contacted the landlord with queries about her service charges. […]
Decision Case ID 202403942 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has held the tenancy since 2000. Vulnerabilities are […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202533249 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident has asthma and a lung condition, which require careful […]
Decision Case ID 202533037 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 May 2026 Background The landlord gave the resident permission to install CCTV. It […]
Decision Case ID 202517561 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The landlord was aware that the resident has long‑term health conditions, […]
Decision Case ID 202348257 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident lives with her 3 children. The landlord agreed to her […]
Decision Case ID 202409219 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident reported a draught and damage to the front […]
Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident lives in a block of flats. She reported a recurrence of […]
Decision Case ID 202534798 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported several concerns to the landlord about […]
Decision Case ID 202412317 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported cracking to the living room ceiling and said it […]
Decision Case ID 202403989 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident is unhappy with the landlord’s decision to seek payment […]
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202410151 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 06 May 2026 Background The resident has a visual impairment which the landlord […]
Decision Case ID 202505319 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident told his landlord about ongoing repair issues at his […]
Decision Case ID 202524733 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The resident complained to the landlord in 2023 about […]
Decision Case ID 202418656 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident’s tenancy started during October 2018. She began carrying out repairs […]
Decision Case ID 202311697 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident is disabled. In 2023, she raised several concerns […]
Decision Case ID 202348372 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The resident’s flat is within a block and he sublet it […]
Decision Case ID 202417696 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident has a tenancy with the landlord. At […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |