Southwark Council (202112398)
The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202214181)
The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.
Southwark Council (202200348)
This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling.
Southwark Council (202126857)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks from upstairs properties. The Ombudsman has also considered the associated complaint handling.
Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
Southwark Council (202207965)
The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.
Southwark Council (202113518)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.
Southwark Council (202203904)
The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.
Southwark Council (202121162)
The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to the property. A rodent problem in the property. The related complaint.
Southwark Council (202111918)
The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). The landlord’s handling of the resident’s queries about his service charge. The landlord’s response to the resident’s concerns about the handling of his personal information. The landlord’s complaints handling.
Southwark Council (202113463)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp and mould at the property; The landlord’s complaint handling; The landlord’s record keeping.
Southwark Council (202204107)
The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and related missed appointments. complaints handling and record-keeping.
Southwark Council (202202296)
REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202125200)
The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on the resident’s ability to work; complaints handling.
Southwark Council (202102649)
The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.
Southwark Council (202014304)
The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling has also been considered.
Southwark Council (202104866)
This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ reports of mould growth in the bathroom; its decision to place the residents on a register for potentially aggressive customers; the residents’ concerns about estate service charges.
Southwark Council (202010590)
This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the resident’s reports of a loss of heating; the resident’s concerns about scaffolding being left up in her garden; the resident’s anti-social behaviour reports; the related complaints.
Southwark Council (202103844)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
Southwark Council (202016039)
This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s response to the resident’s concerns about leaking asbestos; The landlord’s refusal to provide a proportionate refund of service charges for the period the resident was decanted; The landlord’s complaint handling.
Southwark Council (202111233)
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the resident’s request for compensation for outstanding repair issues at the …
Southwark Council (202016004)
REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Southwark Council (202008046)
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.
Southwark Council (202008263)
The complaint is about the landlord’s response to the resident’s reports concerning:
Southwark Council (202010225)
The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its handling of the repair to his shower/wet room. The landlord’s complaint handling. The landlord’s response to the resident’s request to be either compensated for a damaged carpet or for the …
Southwark Council (202008200)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also investigated the landlord’s communication with the resident, and its handling of the formal complaint.
Southwark Council (202011129)
The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a leak from a bathroom tap. request to reimburse their water bill. The associated formal complaint.
Southwark Council (201815464)
The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of windows at the property. complaint about the unsuitability and duration …
Southwark Council (201906657)
The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her moving into the property; the alterations to the property between …
Southwark Council (201913492)
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)