Metropolitan Thames Valley Housing (MTV) (202302071)
The complaint is about the landlords handling of: Boiler repairs. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202423497)
The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from the bedroom skylight window. Uneven floorboards. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202319256)
The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his subsequent request for compensation. The resident’s request for compensation for personal items that went missing after moving to the temporary property.
Metropolitan Thames Valley Housing (MTV) (202431395)
The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202327581)
The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and his queries concerning the proposed works to install a communal fire alarm system. The landlord’s handling of the complaint has also been considered.
Metropolitan Thames Valley Housing (MTV) (202310905)
The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp and mould at the resident’s property.
Metropolitan Thames Valley Housing (MTV) (202433015)
The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202307376)
This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202326012)
The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also looked at the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202410487)
The complaint is about the landlord’s response to: the resident’s request for the reimbursement of repair costs. the resident’s request for it to complete outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202308698)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202410518)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202334516)
The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case and associated reports.
Metropolitan Thames Valley Housing (MTV) (202322956)
This complaint is about: The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202205078)
REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202346165)
The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. The resident’s reports about a communal light. The resident’s reports about a communal door. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202320298)
The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202313784)
The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202402841)
REPORT COMPLAINT 202402841 Metropolitan Thames Valley Housing (MTV) 27 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202318063)
The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the boarding of the loft. Repairs to the front and back doors.
Metropolitan Thames Valley Housing (MTV) (202316191)
The complaint is about the landlord’s response to the resident’s concerns about staff behaviour. The landlord’s complaint handling is also considered.
Metropolitan Thames Valley Housing (MTV) (202313697)
The complaint is about the landlord’s: Response to concerns that the cooker was damaged during refurbishment works. Handling of a loss of heating following a gas leak. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202400110)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal complaint.
Metropolitan Thames Valley Housing (MTV) (202222100)
The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of the credit on his rent account. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202222052)
The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202411277)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Metropolitan Thames Valley Housing (MTV) (202316123)
The complaint is about: The landlord’s handling of a service charge dispute. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202311399)
The complaint is about the landlord’s handling of: The resident’s arrears dispute. The resident’s reports of incorrect sales information. The resident’s defects liability period (DLP). The landlord’s complaint handling has also been considered.
Metropolitan Thames Valley Housing (MTV) (202305913)
The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing damp. Reports of graffiti on the glass in the communal area. Reports of damage to the building and boundary fence. A request for an update on the communal maintenance programme. …
Metropolitan Thames Valley Housing (MTV) (202316279)
The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the resident’s communication to a single point of contact. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202311061)
The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202207309)
The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations of antisocial behaviour. The resident’s request to keep his CCTV system. Its concerns for the resident’s welfare. The resident’s notice of seeking possession (NOSP). The resident’s concerns about priority it …
Metropolitan Thames Valley Housing (MTV) (202231233)
The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. repairs to the resident’s balcony doors and the associated damp and mould. the resident’s reports of damage to her possessions due to damage and mould. The Ombudsman has also investigated …
Metropolitan Thames Valley Housing (MTV) (202316428)
The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This Service has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202333752)
The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202400585)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202220405)
The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202232303)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water. The landlord’s handling of the associated complaints.
Metropolitan Thames Valley Housing (MTV) (202302935)
The complaint is about the landlord’s: Handling of reports of overflowing bins and fly tipping. Handling of reports of a missing bin store lock. Handling of repairs to the car park gate. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202321247)
The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the property’s garden. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202311924)
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s concerns about the condition of the garden. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
Metropolitan Thames Valley Housing (MTV) (202230802)
The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202305037)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour.
Metropolitan Thames Valley Housing (MTV) (202224691)
The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. Reports of antisocial behaviour in the communal bin shed. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202228277)
The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the property. The management of the landlord’s contractors, including missing appointments, over the past 20 years.
Metropolitan Thames Valley Housing (MTV) (202229108)
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
Metropolitan Thames Valley Housing (MTV) (202225442)
The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. The landlord’s handling of the complaint has also been considered.
Metropolitan Thames Valley Housing (MTV) (202128221)
The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial behaviour (ASB); Concerns about CCTV; Complaint.
Metropolitan Thames Valley Housing (MTV) (202227941)
The complaint is about the landlord’s handling of:
Metropolitan Thames Valley Housing (MTV) (202228710)
The complaint is about the landlord's handling of: The renewal of the resident’s kitchen. The renewal of the resident’s bathroom and WC. The resident’s complaint. The Ombudsman has also considered the landlord’s record-keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)