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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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21 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202307090) Case 202307090 · Financial The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s … 20 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202226726) Case 202226726 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated … 19 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202315244) Case 202315244 · Financial The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a … 18 Feb 2025 Partial Maladministration Connexus Homes Limited (202311069) Case 202311069 · Financial The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The … 17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 17 Feb 2025 Partial Maladministration Midland Heart Limited (202409630) Case 202409630 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports … 17 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202301389) Case 202301389 · Financial The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. … 14 Feb 2025 Partial Maladministration Broadacres Housing Association Limited (202313562) Case 202313562 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 14 Feb 2025 Partial Maladministration Hexagon Housing Association Limited (202304248) Case 202304248 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated … 14 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202409408) Case 202409408 · ASB/Abuse/Nuisance The complaint is about: 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and … 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 13 Feb 2025 Partial Maladministration LiveWest Homes Limited (202310745) Case 202310745 · Old Property Condition categories The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the … 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 12 Feb 2025 Partial Maladministration Chelmer Housing Partnership Limited (202328124) Case 202328124 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent. 10 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202405178) Case 202405178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also … 10 Feb 2025 Partial Maladministration Homes Plus Limited (202318747) Case 202318747 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she … 10 Feb 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147) Case 202324147 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about … 10 Feb 2025 Partial Maladministration SHAL Housing Limited (202226625) Case 202226625 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot … 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 6 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202400857) Case 202400857 · Financial The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of … 5 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202327139) Case 202327139 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). … 4 Feb 2025 Partial Maladministration Places for People Group Limited (202300366) Case 202300366 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and … 31 Jan 2025 Partial Maladministration Accent Housing Limited (202309515) Case 202309515 · Financial The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges. 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 Partial Maladministration Hastoe Housing Association Limited (202405105) Case 202405105 · Estate Management The complaint is about: 31 Jan 2025 Partial Maladministration Orbit Group Limited (202222184) Case 202222184 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202310217) Case 202310217 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The … 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202347781) Case 202347781 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. … 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202439058) Case 202439058 · Estate Management This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the … 31 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202336264) Case 202336264 · Moving/Buying/Selling Home The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. … 31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Partial Maladministration Together Housing Association Limited (202300939) Case 202300939 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 31 Jan 2025 Partial Maladministration Torus62 Limited (202406338) Case 202406338 · Moving/Buying/Selling Home This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202227340) Case 202227340 · Old Complaints Handling categories The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202332295) Case 202332295 · Financial The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202409246) Case 202409246 · Health and Safety (inc. building safety) REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jan 2025 Partial Maladministration Abri Group Limited (202304600) Case 202304600 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202232285) Case 202232285 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302201) Case 202302201 · Estate Management The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202339714) Case 202339714 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The … 30 Jan 2025 Partial Maladministration Freebridge Community Housing Limited (202302955) Case 202302955 · Estate Management The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. … 30 Jan 2025 Partial Maladministration Hyde Housing Association Limited (202348499) Case 202348499 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak … 30 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202342720) Case 202342720 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to … 30 Jan 2025 Partial Maladministration ReSI Homes Limited (202326115) Case 202326115 · Financial The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports … 30 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202233657) Case 202233657 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has …