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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 21 Feb 2022 Partial Maladministration Kirklees Council (202006481) Case 202006481 · Managing Relations The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to … 17 Feb 2022 Partial Maladministration Hackney Council (202100876) Case 202100876 · Financial The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including … 17 Feb 2022 Partial Maladministration Southwark Council (202016039) Case 202016039 · Financial This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s … 11 Feb 2022 Partial Maladministration Hammersmith and Fulham Council (202102300) Case 202102300 · Managing Relations The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into … 11 Feb 2022 Partial Maladministration Lambeth Council (202013698) Case 202013698 · Estate Management The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s … 9 Feb 2022 Partial Maladministration Camden Council (201909199) Case 201909199 · Health and Safety (inc. building safety) The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the … 3 Feb 2022 Partial Maladministration Birmingham City Council (202114525) Case 202114525 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s … 3 Feb 2022 Partial Maladministration Haringey Council (202100265) Case 202100265 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request … 3 Feb 2022 Partial Maladministration Leeds City Council (202115815) Case 202115815 · Estate Management The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The … 2 Feb 2022 Partial Maladministration Camden Council (202016856) Case 202016856 · ASB/Abuse/Nuisance This complaint is about: 31 Jan 2022 Partial Maladministration Hackney Council (202013813) Case 202013813 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and … 31 Jan 2022 Partial Maladministration Hammersmith and Fulham Council (202114536) Case 202114536 · Managing Relations The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays … 28 Jan 2022 Partial Maladministration Newcastle City Council (202109620) Case 202109620 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint. 25 Jan 2022 Partial Maladministration Havering Council (201909000) Case 201909000 · Financial The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in … 22 Jan 2022 Partial Maladministration Havering Council (202105918) Case 202105918 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 18 Jan 2022 Partial Maladministration Wandsworth Council (202110642) Case 202110642 · Financial The complaint is about the landlord’s response to the resident’s concerns about: 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 12 Jan 2022 Partial Maladministration Lambeth Council (202101978) Case 202101978 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 8 Jan 2022 Partial Maladministration Lambeth Council (202100331) Case 202100331 · Managing Relations REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Dec 2021 Partial Maladministration Hounslow Council (202106793) Case 202106793 · Estate Management The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter. 29 Dec 2021 Partial Maladministration North Kesteven District Council (202102564) Case 202102564 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The … 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: 22 Dec 2021 Partial Maladministration Camden Council (202006556) Case 202006556 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The … 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 Partial Maladministration Birmingham City Council (202100448) Case 202100448 · Managing Relations The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent … 15 Dec 2021 Partial Maladministration Mid Devon District Council (202013248) Case 202013248 · Local Authority / ALMO or TMO The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, … 10 Dec 2021 Partial Maladministration Darlington Borough Council (202014803) Case 202014803 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct. 5 Dec 2021 Partial Maladministration Waltham Forest Council (202110675) Case 202110675 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to: The guttering of the building. The shower in the resident’s property. 5 Dec 2021 Partial Maladministration Westminster City Council (202100956) Case 202100956 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of follow-on works from its previous gas safety service in January 2020. The … 4 Dec 2021 Partial Maladministration Birmingham City Council (202107520) Case 202107520 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of repairs needed to the external doors of the … 1 Dec 2021 Partial Maladministration Hammersmith and Fulham Council (202011986) Case 202011986 · Local Authority / ALMO or TMO The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. … 29 Nov 2021 Partial Maladministration Leeds City Council (202109622) Case 202109622 · Managing Relations The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and … 25 Nov 2021 Partial Maladministration Brent Council (202000712) Case 202000712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Repairs within the resident’s property and within her block prior to July … 25 Nov 2021 Partial Maladministration Lewisham Council (202015261) Case 202015261 · Local Authority / ALMO or TMO The complaint is about: 25 Nov 2021 Partial Maladministration Newham Council (202008669) Case 202008669 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s response to concerns regarding staff conduct. The … 24 Nov 2021 Partial Maladministration Tower Hamlets Council (202003166) Case 202003166 · Managing Relations The resident complains about: 23 Nov 2021 Partial Maladministration Lambeth Council (202010775) Case 202010775 · Financial REPORT COMPLAINT 202010775 Lambeth Council 23 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202005513) Case 202005513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues with her bathroom and kitchen, and … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202010889) Case 202010889 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage to her property caused by a defective … 22 Nov 2021 Partial Maladministration Leicester City Council (202011563) Case 202011563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of antisocial … 19 Nov 2021 Partial Maladministration Gateshead Metropolitan Borough Council (202012425) Case 202012425 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s … 18 Nov 2021 Partial Maladministration Barking and Dagenham Council (202003034) Case 202003034 · Local Authority / ALMO or TMO The complaint is about the: landlord's handling of a toilet blockage from 2019 – 2020. The Ombudsman has also considered … 18 Nov 2021 Partial Maladministration Birmingham City Council (202104637) Case 202104637 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 18 Nov 2021 Partial Maladministration Newham Council (202106975) Case 202106975 · Local Authority / ALMO or TMO The complaint is about: The height of trees in a neighbouring garden. The landlord’s response to the resident’s concerns about …