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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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10 Mar 2025 Partial Maladministration Connexus Homes Limited (202316468) Case 202316468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp … 10 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202417447) Case 202417447 · Old Estate Management categories The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of … 7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 7 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202323378) Case 202323378 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase … 7 Mar 2025 Partial Maladministration Redwing Living Limited (202319794) Case 202319794 · Old Complaints Handling categories REPORT COMPLAINT 202319794 Regenda Limited 7 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202403556) Case 202403556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 5 Mar 2025 Partial Maladministration One Vision Housing Limited (202316212) Case 202316212 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property. 5 Mar 2025 Partial Maladministration Women’s Pioneer Housing Limited (202318731) Case 202318731 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. … 4 Mar 2025 Partial Maladministration Torus62 Limited (202232490) Case 202232490 · Estate Management The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is … 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 28 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202329984) Case 202329984 · Managing Relations The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A … 27 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202217128) Case 202217128 · Financial The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct … 27 Feb 2025 Partial Maladministration Golding Homes Limited (202318490) Case 202318490 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a … 27 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202316198) Case 202316198 · Information and data management The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Midland Heart Limited (202315335) Case 202315335 · Financial The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The … 27 Feb 2025 Partial Maladministration Orbit Group Limited (202304546) Case 202304546 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s … 27 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202405860) Case 202405860 · Financial The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of … 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 26 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202347808) Case 202347808 · Old Complaints Handling categories The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s … 26 Feb 2025 Partial Maladministration Yorkshire Housing Limited (202229983) Case 202229983 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner … 25 Feb 2025 Partial Maladministration Accent Housing Limited (202318044) Case 202318044 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint. 25 Feb 2025 Partial Maladministration Bolton at Home Limited (202230739) Case 202230739 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306996) Case 202306996 · Financial The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202401797) Case 202401797 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the … 25 Feb 2025 Partial Maladministration Cross Keys Homes Limited (202205537) Case 202205537 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon … 25 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202321189) Case 202321189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a … 25 Feb 2025 Partial Maladministration Onward Homes Limited (202308587) Case 202308587 · Estate Management The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of … 25 Feb 2025 Partial Maladministration Salix Homes Limited (202301576) Case 202301576 · Estate Management The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports … 25 Feb 2025 Partial Maladministration Southward Housing Co-operative Limited (202215781) Case 202215781 · Financial The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. … 25 Feb 2025 Partial Maladministration The Guinness Partnership Limited (202320307) Case 202320307 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports … 24 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202314967) Case 202314967 · Financial The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The … 24 Feb 2025 Partial Maladministration Heylo Housing Registered Provider Limited (202228117) Case 202228117 · For profit The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and … 24 Feb 2025 Partial Maladministration Karbon Homes Limited (202313549) Case 202313549 · Managing Relations The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of … 24 Feb 2025 Partial Maladministration LiveWest Homes Limited (202412672) Case 202412672 · Old Moving to a Property categories The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202331524) Case 202331524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202341674) Case 202341674 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns … 24 Feb 2025 Partial Maladministration Stonewater Limited (202310119) Case 202310119 · Financial The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling.