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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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31 Jan 2025 Partial Maladministration Together Housing Association Limited (202300939) Case 202300939 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202227340) Case 202227340 · Old Complaints Handling categories The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202332295) Case 202332295 · Financial The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202409246) Case 202409246 · Health and Safety (inc. building safety) REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202232285) Case 202232285 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302201) Case 202302201 · Estate Management The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202339714) Case 202339714 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The … 30 Jan 2025 Partial Maladministration Hyde Housing Association Limited (202348499) Case 202348499 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202230608) Case 202230608 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint. 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 28 Jan 2025 Partial Maladministration Orwell Housing Association Limited (202326522) Case 202326522 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an … 28 Jan 2025 Partial Maladministration Sanctuary Housing Association (202337623) Case 202337623 · Managing Relations REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a … 20 Jan 2025 Partial Maladministration West Kent Housing Association (202127636) Case 202127636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint. 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Partial Maladministration Sanctuary Housing Association (202409994) Case 202409994 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 23 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202209035) Case 202209035 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The … 20 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202313537) Case 202313537 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of … 20 Dec 2024 Partial Maladministration Great Places Housing Association (202318095) Case 202318095 · Financial The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident … 20 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202306973) Case 202306973 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s … 19 Dec 2024 Partial Maladministration Sanctuary Housing Association (202342780) Case 202342780 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a … 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s … 17 Dec 2024 Partial Maladministration Gravesend Churches Housing Association Limited (202224957) Case 202224957 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The … 16 Dec 2024 Partial Maladministration Nottingham Community Housing Association Limited (202313300) Case 202313300 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for … 16 Dec 2024 Partial Maladministration Orbit Housing Association Limited (202234807) Case 202234807 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct. 16 Dec 2024 Partial Maladministration Together Housing Association Limited (202308783) Case 202308783 · Estate Management The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This … 13 Dec 2024 Partial Maladministration Sanctuary Housing Association (202306913) Case 202306913 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman … 12 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202311909) Case 202311909 · Estate Management The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has … 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 11 Dec 2024 Partial Maladministration Great Places Housing Association (202232324) Case 202232324 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. … 11 Dec 2024 Partial Maladministration Hastoe Housing Association Limited (202336879) Case 202336879 · Estate Management REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Dec 2024 Partial Maladministration Great Places Housing Association (202336059) Case 202336059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours. 9 Dec 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202217273) Case 202217273 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated … 5 Dec 2024 Partial Maladministration Great Places Housing Association (202306364) Case 202306364 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The … 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202341321) Case 202341321 · Financial The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint … 19 Nov 2024 Partial Maladministration Trident Housing Association Limited (202230288) Case 202230288 · Financial The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint. 18 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202403710) Case 202403710 · Managing Relations The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint … 18 Nov 2024 Partial Maladministration Great Places Housing Association (202303133) Case 202303133 · Managing Relations The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint. 15 Nov 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202231408) Case 202231408 · Managing Relations The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s …