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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 Partial Maladministration ForHousing Limited (202306138) Case 202306138 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Partial Maladministration Paragon Asra Housing Limited (202337333) Case 202337333 · Old Complaints Handling categories REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 Partial Maladministration Origin Housing Limited (202342796) Case 202342796 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of … 27 Mar 2025 Partial Maladministration Orwell Housing Association Limited (202335784) Case 202335784 · Information and data management The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the … 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 27 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202347911) Case 202347911 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation. 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 26 Mar 2025 Partial Maladministration Torus62 Limited (202332989) Case 202332989 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 25 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202320826) Case 202320826 · Financial The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage … 25 Mar 2025 Partial Maladministration ForHousing Limited (202329766) Case 202329766 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 24 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202333661) Case 202333661 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for … 24 Mar 2025 Partial Maladministration ForHousing Limited (202234305) Case 202234305 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and … 24 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202334737) Case 202334737 · Old Complaints Handling categories This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of … 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 21 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202323615) Case 202323615 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint. 21 Mar 2025 Partial Maladministration Magna Housing Limited (202403995) Case 202403995 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to … 21 Mar 2025 Partial Maladministration Regenda Limited (202312917) Case 202312917 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s … 20 Mar 2025 Partial Maladministration Irwell Valley Housing Association Limited (202323486) Case 202323486 · Financial REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 20 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202306735) Case 202306735 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 19 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202307786) Case 202307786 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The … 18 Mar 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202316097) Case 202316097 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs … 18 Mar 2025 Partial Maladministration Cross Keys Homes Limited (202313867) Case 202313867 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling 18 Mar 2025 Partial Maladministration Paradigm Housing Group Limited (202317285) Case 202317285 · Financial The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges. 18 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202313877) Case 202313877 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint. 18 Mar 2025 Partial Maladministration Vivid Housing Limited (202315915) Case 202315915 · Old Complaints Handling categories The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling. 17 Mar 2025 Partial Maladministration Acis Group Limited (202319275) Case 202319275 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 17 Mar 2025 Partial Maladministration Red Kite Community Housing Limited (202314847) Case 202314847 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint. 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202218624) Case 202218624 · Information and data management The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member … 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202319243) Case 202319243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint. 17 Mar 2025 Partial Maladministration Wandle Housing Association Limited (202406206) Case 202406206 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made … 14 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202317936) Case 202317936 · Estate Management The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in … 13 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202330308) Case 202330308 · Old Property Condition categories This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a … 13 Mar 2025 Partial Maladministration Women’s Pioneer Housing Limited (202305090) Case 202305090 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The … 12 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202216394) Case 202216394 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his … 12 Mar 2025 Partial Maladministration Places for People Group Limited (202220704) Case 202220704 · Estate Management This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that … 12 Mar 2025 Partial Maladministration Stonewater Limited (202413590) Case 202413590 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Faults with the storage heaters and the time … 12 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202341163) Case 202341163 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint. 12 Mar 2025 Partial Maladministration Vivid Housing Limited (202310709) Case 202310709 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint. 11 Mar 2025 Partial Maladministration Hexagon Housing Association Limited (202230605) Case 202230605 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together … 11 Mar 2025 Partial Maladministration Moat Homes Limited (202222369) Case 202222369 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s concerns about her boiler. The associated complaint. 11 Mar 2025 Partial Maladministration Orbit Group Limited (202339756) Case 202339756 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. … 10 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202316614) Case 202316614 · Information and data management The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s …