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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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25 Nov 2022 Partial Maladministration Barking and Dagenham Council (202009340) Case 202009340 · Managing Relations The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of … 24 Nov 2022 Partial Maladministration Lambeth Council (202115626) Case 202115626 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Nov 2022 Partial Maladministration South Tyneside Council (202118424) Case 202118424 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, … 22 Nov 2022 Partial Maladministration Westminster City Council (202004648) Case 202004648 · Information and data management The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for … 21 Nov 2022 Partial Maladministration Camden Council (202114649) Case 202114649 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling … 17 Nov 2022 Partial Maladministration Southwark Council (202204107) Case 202204107 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and … 15 Nov 2022 Partial Maladministration Hammersmith and Fulham Council (202113955) Case 202113955 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s … 14 Nov 2022 Partial Maladministration North Northamptonshire Council (202201798) Case 202201798 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front … 14 Nov 2022 Partial Maladministration Southampton City Council (202000348) Case 202000348 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to … 8 Nov 2022 Partial Maladministration Bristol City Council (202111004) Case 202111004 · Managing Relations The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint. 2 Nov 2022 Partial Maladministration Havering Council (202116597) Case 202116597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. … 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Oct 2022 Partial Maladministration Wandsworth Council (202114577) Case 202114577 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s … 27 Oct 2022 Partial Maladministration Southampton City Council (202100164) Case 202100164 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request … 21 Oct 2022 Partial Maladministration East Devon District Council (202012631) Case 202012631 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, … 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 18 Oct 2022 Partial Maladministration Islington Council (202005765) Case 202005765 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority … 11 Oct 2022 Partial Maladministration Hammersmith and Fulham Council (202118208) Case 202118208 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to … 7 Oct 2022 Partial Maladministration Wiltshire Council (202108732) Case 202108732 · Financial The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response … 30 Sep 2022 Partial Maladministration Southwark Council (202125200) Case 202125200 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on … 28 Sep 2022 Partial Maladministration Lambeth Council (201907909) Case 201907909 · Financial The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to … 26 Sep 2022 Partial Maladministration Lambeth Council (202005612) Case 202005612 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 Sep 2022 Partial Maladministration Barking and Dagenham Council (202112565) Case 202112565 · Financial This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns … 14 Sep 2022 Partial Maladministration Adur District Council (202109633) Case 202109633 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in … 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 12 Sep 2022 Partial Maladministration Waltham Forest Council (202127241) Case 202127241 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 31 Aug 2022 Partial Maladministration Haringey Council (202100487) Case 202100487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing … 31 Aug 2022 Partial Maladministration Stoke-on-Trent City Council (202113456) Case 202113456 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift … 26 Aug 2022 Partial Maladministration Lambeth Council (202108805) Case 202108805 · Managing Relations The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s … 25 Aug 2022 Partial Maladministration Camden Council (201905616) Case 201905616 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the … 22 Aug 2022 Partial Maladministration Richmondshire District Council (202104410) Case 202104410 · Old Property Condition migrated-2025 This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January … 19 Aug 2022 Partial Maladministration Cannock Chase District Council (202106467) Case 202106467 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his … 18 Aug 2022 Partial Maladministration Wolverhampton City Council (202113087) Case 202113087 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the … 11 Aug 2022 Partial Maladministration Canterbury City Council (202011397) Case 202011397 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of … 9 Aug 2022 Partial Maladministration Lambeth Council (202002809) Case 202002809 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows … 4 Aug 2022 Partial Maladministration Kingston upon Thames Council (202116746) Case 202116746 · ASB/Abuse/Nuisance REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Aug 2022 Partial Maladministration Slough Borough Council (202111823) Case 202111823 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal … 1 Aug 2022 Partial Maladministration Islington Council (202200850) Case 202200850 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare … 1 Aug 2022 Partial Maladministration Westminster City Council (202111322) Case 202111322 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint. 21 Jul 2022 Partial Maladministration Lambeth Council (202012280) Case 202012280 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to … 20 Jul 2022 Partial Maladministration Wealden District Council (202108316) Case 202108316 · Financial The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling. 19 Jul 2022 Partial Maladministration Camden Council (202101751) Case 202101751 · Financial The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The … 14 Jul 2022 Partial Maladministration Epping Forest District Council (202126995) Case 202126995 · Managing Relations The complaint is about the landlord’s handling of: A request from the resident. The formal complaint. 5 Jul 2022 Partial Maladministration York City Council (202106125) Case 202106125 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision … 1 Jul 2022 Partial Maladministration Lambeth Council (202111177) Case 202111177 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint. 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 28 Jun 2022 Partial Maladministration Birmingham City Council (202107400) Case 202107400 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. …