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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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13 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202330308) Case 202330308 · Old Property Condition categories This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a … 13 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412636) Case 202412636 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leak. The associated complaint. 12 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202216394) Case 202216394 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his … 11 Mar 2025 Partial Maladministration Hexagon Housing Association Limited (202230605) Case 202230605 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together … 10 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202316614) Case 202316614 · Information and data management The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s … 10 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202417447) Case 202417447 · Old Estate Management categories The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202346145) Case 202346145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412654) Case 202412654 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to … 7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 7 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202323378) Case 202323378 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase … 5 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202403556) Case 202403556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 27 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202217128) Case 202217128 · Financial The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202405860) Case 202405860 · Financial The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of … 26 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202347808) Case 202347808 · Old Complaints Handling categories The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306996) Case 202306996 · Financial The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202401797) Case 202401797 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the … 25 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202321189) Case 202321189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a … 24 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202314967) Case 202314967 · Financial The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202331524) Case 202331524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202341674) Case 202341674 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns … 21 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202307090) Case 202307090 · Financial The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s … 21 Feb 2025 Partial Maladministration Sanctuary Housing Association (202218853) Case 202218853 · Information and data management The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. … 19 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202315244) Case 202315244 · Financial The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202327534) Case 202327534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 14 Feb 2025 Partial Maladministration Broadacres Housing Association Limited (202313562) Case 202313562 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 14 Feb 2025 Partial Maladministration Hexagon Housing Association Limited (202304248) Case 202304248 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated … 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and … 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 13 Feb 2025 Partial Maladministration West Kent Housing Association (202333042) Case 202333042 · Old Complaints Handling categories The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman … 12 Feb 2025 Partial Maladministration Sanctuary Housing Association (202303854) Case 202303854 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss … 10 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202405178) Case 202405178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also … 10 Feb 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147) Case 202324147 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about … 5 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202327139) Case 202327139 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). … 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 Partial Maladministration Hastoe Housing Association Limited (202405105) Case 202405105 · Estate Management The complaint is about: 31 Jan 2025 Partial Maladministration Sanctuary Housing Association (202327487) Case 202327487 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered …