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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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24 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202308841) Case 202308841 · Financial The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s … 24 Apr 2025 Partial Maladministration First Choice Homes Oldham Limited (202345542) Case 202345542 · Information and data management The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling. 24 Apr 2025 Partial Maladministration Places for People Group Limited (202303263) Case 202303263 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated … 23 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202231456) Case 202231456 · Financial The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling. 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Partial Maladministration Onward Homes Limited (202302512) Case 202302512 · Financial The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service … 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 17 Apr 2025 Partial Maladministration Stockport Homes Limited (202330682) Case 202330682 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of … 16 Apr 2025 Partial Maladministration Curo Places Limited (202335149) Case 202335149 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Partial Maladministration Origin Housing Limited (202320468) Case 202320468 · Estate Management The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to … 16 Apr 2025 Partial Maladministration The Riverside Group Limited (202317326) Case 202317326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB … 16 Apr 2025 Partial Maladministration Torus62 Limited (202323921) Case 202323921 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work … 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable … 15 Apr 2025 Partial Maladministration Richmond Housing Partnership Limited (202338024) Case 202338024 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. … 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 15 Apr 2025 Partial Maladministration Torus62 Limited (202226734) Case 202226734 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking … 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 14 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202120114) Case 202120114 · Managing Relations The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the … 14 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202429481) Case 202429481 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint. 14 Apr 2025 Partial Maladministration Moat Homes Limited (202421080) Case 202421080 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202330464) Case 202330464 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman … 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 11 Apr 2025 Partial Maladministration Stonewater Limited (202310853) Case 202310853 · Financial This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with … 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 10 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202327342) Case 202327342 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint. 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 8 Apr 2025 Partial Maladministration Irwell Valley Housing Association Limited (202324785) Case 202324785 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the … 7 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302863) Case 202302863 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint. 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 7 Apr 2025 Partial Maladministration Vivid Housing Limited (202341328) Case 202341328 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling. 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 4 Apr 2025 Partial Maladministration Regenda Limited (202410650) Case 202410650 · Managing Relations The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about … 4 Apr 2025 Partial Maladministration Torus62 Limited (202318532) Case 202318532 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a … 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 31 Mar 2025 Partial Maladministration Fairhive Homes Limited (202334997) Case 202334997 · Old Property Condition categories REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202418468) Case 202418468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint. 31 Mar 2025 Partial Maladministration Moat Homes Limited (202341736) Case 202341736 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the … 31 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202319996) Case 202319996 · Estate Management The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns … 31 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202341724) Case 202341724 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs … 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 31 Mar 2025 Partial Maladministration Stonewater Limited (202315294) Case 202315294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint. 31 Mar 2025 Partial Maladministration Stonewater Limited (202318353) Case 202318353 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has …