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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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5 Apr 2023 Partial Maladministration Southwark Council (202113518) Case 202113518 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about … 3 Apr 2023 Partial Maladministration Hammersmith and Fulham Council (202015474) Case 202015474 · Managing Relations The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint. 31 Mar 2023 Partial Maladministration Islington Council (202116228) Case 202116228 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March … 31 Mar 2023 Partial Maladministration Manchester City Council (202127494) Case 202127494 · Managing Relations The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s … 29 Mar 2023 Partial Maladministration Adur District Council (201712818) Case 201712818 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB). 29 Mar 2023 Partial Maladministration Southwark Council (202203904) Case 202203904 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to … 29 Mar 2023 Partial Maladministration Westminster City Council (202206250) Case 202206250 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the … 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 28 Mar 2023 Partial Maladministration Leeds City Council (202114847) Case 202114847 · Managing Relations The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the … 24 Mar 2023 Partial Maladministration Sheffield City Council (202200707) Case 202200707 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s concerns about structural issues and cracking within her home. The … 21 Mar 2023 Partial Maladministration Leeds City Council (202116938) Case 202116938 · Managing Relations The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical … 20 Mar 2023 Partial Maladministration South Tyneside Council (202124147) Case 202124147 · ASB/Abuse/Nuisance The resident complains about the landlord’s: 17 Mar 2023 Partial Maladministration Reading Borough Council (202120998) Case 202120998 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member … 16 Mar 2023 Partial Maladministration Birmingham City Council (202200471) Case 202200471 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response … 16 Mar 2023 Partial Maladministration Brighton and Hove City Council (202119154) Case 202119154 · Managing Relations The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the … 16 Mar 2023 Partial Maladministration Hammersmith and Fulham Council (202203108) Case 202203108 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building … 10 Mar 2023 Partial Maladministration Wiltshire Council (202118464) Case 202118464 · ASB/Abuse/Nuisance The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns … 7 Mar 2023 Partial Maladministration Havering Council (202207452) Case 202207452 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The … 2 Mar 2023 Partial Maladministration Lambeth Council (202203500) Case 202203500 · Managing Relations The complaint is about the landlord: providing incorrect information to the resident to arrange a gas safety check; declining to … 1 Mar 2023 Partial Maladministration Bristol City Council (202015210) Case 202015210 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the … 1 Mar 2023 Partial Maladministration Harlow District Council (202211247) Case 202211247 · Financial The complaint is about: The landlord’s decision not to remove charges for repair works for leaks from the resident’s service … 28 Feb 2023 Partial Maladministration Lambeth Council (202014249) Case 202014249 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour … 28 Feb 2023 Partial Maladministration Wandsworth Council (202122729) Case 202122729 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response … 20 Feb 2023 Partial Maladministration Brentwood Borough Council (202203731) Case 202203731 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from … 20 Feb 2023 Partial Maladministration Lambeth Council (202009614) Case 202009614 · Financial The complaint is about the landlord’s handling of regeneration works to the building and estate including: The provision of information … 15 Feb 2023 Partial Maladministration Somerset Council (202115567) Case 202115567 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour … 13 Feb 2023 Partial Maladministration Newham Council (202119473) Case 202119473 · Estate Management The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint. 9 Feb 2023 Partial Maladministration Melton Borough Council (202125091) Case 202125091 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s … 31 Jan 2023 Partial Maladministration Camden Council (202017557) Case 202017557 · Financial The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding … 31 Jan 2023 Partial Maladministration Lambeth Council (201804647) Case 201804647 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 30 Jan 2023 Partial Maladministration Newcastle City Council (202120870) Case 202120870 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The … 26 Jan 2023 Partial Maladministration Arun District Council (202110505) Case 202110505 · Health and Safety (inc. building safety) REPORT COMPLAINT 202110505 Arun District Council 26 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 23 Jan 2023 Partial Maladministration Lewes District Council (202128624) Case 202128624 · Information and data management The complaint is about the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for … 11 Jan 2023 Partial Maladministration Hammersmith and Fulham Council (202101425) Case 202101425 · ASB/Abuse/Nuisance The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 5 Jan 2023 Partial Maladministration Islington Council (202200164) Case 202200164 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint. 3 Jan 2023 Partial Maladministration City of York Council (202204432) Case 202204432 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling. 3 Jan 2023 Partial Maladministration North West Leicestershire District Council (202119883) Case 202119883 · Financial The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The … 22 Dec 2022 Partial Maladministration Stroud District Council (202115464) Case 202115464 · Managing Relations This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof … 19 Dec 2022 Partial Maladministration Sandwell Metropolitan Borough Council (201913046) Case 201913046 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 9 Dec 2022 Partial Maladministration Newham Council (202204227) Case 202204227 · Financial The complaint is about: The landlord’s handling of the repair of a leak and remedial works required, including costs incurred … 8 Dec 2022 Partial Maladministration Southwark Council (202111918) Case 202111918 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). … 1 Dec 2022 Partial Maladministration Newham Council (202205449) Case 202205449 · Managing Relations The complaint is about: The level of compensation offered by the landlord in recognition of delays in repairing leaks to … 30 Nov 2022 Partial Maladministration Harlow District Council (202103324) Case 202103324 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at … 30 Nov 2022 Partial Maladministration Leicester City Council (202001361) Case 202001361 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) by her neighbour’s adult son. … 28 Nov 2022 Partial Maladministration Southwark Council (202113463) Case 202113463 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp …