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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 14 May 2025 Partial Maladministration Clarion Housing Association Limited (202312895) Case 202312895 · Managing Relations The complaint is about: 14 May 2025 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202319498) Case 202319498 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 13 May 2025 Partial Maladministration Orbit Housing Association Limited (202322306) Case 202322306 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door … 12 May 2025 Partial Maladministration Homes Plus Limited (202321094) Case 202321094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint. 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Partial Maladministration The Riverside Group Limited (202322210) Case 202322210 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling. 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 9 May 2025 Partial Maladministration Moat Homes Limited (202345146) Case 202345146 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 8 May 2025 Partial Maladministration One Vision Housing Limited (202319366) Case 202319366 · Financial The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. … 8 May 2025 Partial Maladministration SHAL Housing Limited (202321204) Case 202321204 · Information and data management The complaint is about the landlord's handling of a rewire at the resident’s property, including: 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 6 May 2025 Partial Maladministration Calico Homes Limited (202323515) Case 202323515 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. … 6 May 2025 Partial Maladministration Clarion Housing Association Limited (202425929) Case 202425929 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs … 2 May 2025 Partial Maladministration Clarion Housing Association Limited (202323617) Case 202323617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the … 2 May 2025 Partial Maladministration Places for People Group Limited (202332149) Case 202332149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302489) Case 202302489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202320967) Case 202320967 · ASB/Abuse/Nuisance The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202419919) Case 202419919 · Financial The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and … 30 Apr 2025 Partial Maladministration Cornwall Housing Limited (202419341) Case 202419341 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to … 30 Apr 2025 Partial Maladministration ForHousing Limited (202323664) Case 202323664 · Financial The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the … 30 Apr 2025 Partial Maladministration Golding Homes Limited (202329551) Case 202329551 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202334007) Case 202334007 · Managing Relations The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202400610) Case 202400610 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and … 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Partial Maladministration Orbit Group Limited (202411340) Case 202411340 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint. 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Partial Maladministration Together Housing Association Limited (202339241) Case 202339241 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint. 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Partial Maladministration Wandle Housing Association Limited (202425702) Case 202425702 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair … 29 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202225008) Case 202225008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. … 29 Apr 2025 Partial Maladministration Hundred Houses Society Limited (202423589) Case 202423589 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Partial Maladministration Stonewater Limited (202413372) Case 202413372 · Information and data management The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. … 29 Apr 2025 Partial Maladministration The Riverside Group Limited (202321479) Case 202321479 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint. 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Apr 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202317613) Case 202317613 · Estate Management The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her … 28 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202430025) Case 202430025 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration Shepherds Bush Housing Association Limited (202324063) Case 202324063 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB). 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202406803) Case 202406803 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202432658) Case 202432658 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Partial Maladministration Torus62 Limited (202416059) Case 202416059 · Information and data management The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water …