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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Partial Maladministration Southern Housing Group Limited (202108927) Case 202108927 · Managing Relations The complaint is about: - 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2021 Partial Maladministration Abri Group Limited (202004696) Case 202004696 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation … 7 Sep 2021 Partial Maladministration Aster Group Limited (202012522) Case 202012522 · Managing Relations The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling … 31 Aug 2021 Partial Maladministration Home Group Limited (202006923) Case 202006923 · Estate Management The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s … 31 Aug 2021 Partial Maladministration One Housing Group Limited (202014350) Case 202014350 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal … 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 19 Aug 2021 Partial Maladministration Southern Housing Group Limited (201916044) Case 201916044 · Estate Management The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. … 16 Aug 2021 Partial Maladministration The Riverside Group Limited (202013015) Case 202013015 · Managing Relations The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members … 3 Aug 2021 Partial Maladministration Grand Union Housing Group Limited (201906126) Case 201906126 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 30 Jun 2021 Partial Maladministration Orbit Group Limited (201902084) Case 201902084 · ASB/Abuse/Nuisance The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response … 17 Jun 2021 Partial Maladministration Orbit Group Limited (201909990) Case 201909990 · Managing Relations The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling. 9 Jun 2021 Partial Maladministration One Housing Group Limited (202007494) Case 202007494 · Financial The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to … 24 May 2021 Partial Maladministration One Housing Group Limited (202014420) Case 202014420 · Financial The complaint refers to: The landlord’s response to the resident’s requests for a breakdown of the service charges for the … 24 May 2021 Partial Maladministration Orbit Group Limited (201808557) Case 201808557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to … 20 May 2021 Partial Maladministration The Riverside Group Limited (202011970) Case 202011970 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her … 4 May 2021 Partial Maladministration One Housing Group Limited (202007192) Case 202007192 · Estate Management The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the … 30 Apr 2021 Partial Maladministration A2Dominion Housing Group Limited (201908032) Case 201908032 The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling. 30 Apr 2021 Partial Maladministration Anchor Hanover Group (202009169) Case 202009169 · Health and Safety (inc. building safety) The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of … 28 Apr 2021 Partial Maladministration Waterloo Housing Group Limited (201912756) Case 201912756 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange … 27 Apr 2021 Partial Maladministration Moat Housing Group Limited (201816242) Case 201816242 · ASB/Abuse/Nuisance The complaint is about the landlord’s: 26 Apr 2021 Partial Maladministration Platform Housing Group Limited (202012060) Case 202012060 · Estate Management The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking … 15 Apr 2021 Partial Maladministration One Housing Group Limited (202000109) Case 202000109 · Financial The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage … 14 Apr 2021 Partial Maladministration Futures Housing Group Limited (202004109) Case 202004109 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint. 8 Apr 2021 Partial Maladministration Longhurst Group Limited (202001266) Case 202001266 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 30 Mar 2021 Partial Maladministration One Housing Group (202012573) Case 202012573 · Estate Management The complaint is about: the landlord’s decision not to remove a tree. The delay in the landlord’s response to the … 30 Mar 2021 Partial Maladministration Southern Housing Group Limited (201915218) Case 201915218 · Old Charges categories The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a … 17 Mar 2021 Partial Maladministration Home Group Limited (202003709) Case 202003709 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated … 17 Mar 2021 Partial Maladministration One Housing Group Limited (202005806) Case 202005806 The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s … 15 Mar 2021 Partial Maladministration One Housing Group (202008176) Case 202008176 · Leaseholder The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas … 12 Mar 2021 Partial Maladministration Whitefriars Housing Group Limited (201916116) Case 201916116 · Old Complaints Handling categories REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Mar 2021 Partial Maladministration Orbit Group Limited (201912974) Case 201912974 · Managing Relations REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Feb 2021 Partial Maladministration Anchor Hanover Group (202008567) Case 202008567 · Leaseholder The complaint is about: The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s … 23 Feb 2021 Partial Maladministration Aldwyck Housing Group Limited (201907614) Case 201907614 · Financial The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered … 5 Feb 2021 Partial Maladministration The Riverside Group Limited (201915347) Case 201915347 · Old Complaints Handling categories The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 7 Jan 2021 Partial Maladministration Places for People Group Limited (201902700) Case 201902700 · Old Charges categories The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard … 23 Dec 2020 Partial Maladministration Home Group Limited (201915810) Case 201915810 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: 15 Dec 2020 Partial Maladministration Anchor Hanover Group (201916021) Case 201916021 · Old Governance categories The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint … 14 Dec 2020 Partial Maladministration A2Dominion Housing Group Limited (201807216) Case 201807216 · Old Property Condition categories The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That … 8 Dec 2020 Partial Maladministration Thirteen Housing Group Limited (201910486) Case 201910486 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint. 3 Dec 2020 Partial Maladministration Southern Housing Group Limited (201915929) Case 201915929 · Old Complaints Handling categories The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a …