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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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28 Jun 2023 Partial Maladministration Islington Council (202103095) Case 202103095 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of … 28 Jun 2023 Partial Maladministration Newcastle City Council (202111388) Case 202111388 · Financial The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the … 27 Jun 2023 Partial Maladministration Stevenage Borough Council (202205029) Case 202205029 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling. 27 Jun 2023 Partial Maladministration Wandsworth Council (202221777) Case 202221777 · Managing Relations The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the … 27 Jun 2023 Partial Maladministration Winchester City Council (202114423) Case 202114423 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved … 26 Jun 2023 Partial Maladministration Dudley Metropolitan Borough Council (202121691) Case 202121691 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was … 26 Jun 2023 Partial Maladministration Islington Council (202105172) Case 202105172 · Financial The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his … 26 Jun 2023 Partial Maladministration Waverley Borough Council (202220267) Case 202220267 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. … 21 Jun 2023 Partial Maladministration Camden Council (202125095) Case 202125095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. … 21 Jun 2023 Partial Maladministration Ipswich Borough Council (202105577) Case 202105577 · Managing Relations The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request … 21 Jun 2023 Partial Maladministration Islington Council (202006900) Case 202006900 · Managing Relations The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 19 Jun 2023 Partial Maladministration Islington Council (202215237) Case 202215237 · Estate Management The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision … 16 Jun 2023 Partial Maladministration Wigan Metropolitan Borough Council (202217029) Case 202217029 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint. 15 Jun 2023 Partial Maladministration Havering Council (202115901) Case 202115901 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 14 Jun 2023 Partial Maladministration Wolverhampton City Council (202209800) Case 202209800 · Managing Relations The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact … 13 Jun 2023 Partial Maladministration Lewisham Council (202126424) Case 202126424 · Managing Relations The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system … 13 Jun 2023 Partial Maladministration Solihull Metropolitan Borough Council (202010123) Case 202010123 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s … 13 Jun 2023 Partial Maladministration Wandsworth Council (202120938) Case 202120938 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services. Administration of the resident’s service … 12 Jun 2023 Partial Maladministration North West Leicestershire District Council (202210568) Case 202210568 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about … 12 Jun 2023 Partial Maladministration Southwark Council (202115107) Case 202115107 · Managing Relations The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. … 8 Jun 2023 Partial Maladministration Swindon Borough Council (202113605) Case 202113605 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint. 3 Jun 2023 Partial Maladministration Lambeth Council (202215187) Case 202215187 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling … 2 Jun 2023 Partial Maladministration Leeds City Council (202213298) Case 202213298 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment … 31 May 2023 Partial Maladministration Islington Council (202014174) Case 202014174 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s … 25 May 2023 Partial Maladministration Birmingham City Council (202123995) Case 202123995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered … 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 22 May 2023 Partial Maladministration East Devon District Council (202205647) Case 202205647 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests … 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 16 May 2023 Partial Maladministration Hammersmith and Fulham Council (202121487) Case 202121487 · Managing Relations The complaint is about the landlord’s response to the resident’s: 15 May 2023 Partial Maladministration Southwark Council (202202636) Case 202202636 · Estate Management This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The … 12 May 2023 Partial Maladministration Hackney Council (202203358) Case 202203358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 11 May 2023 Partial Maladministration Brighton and Hove City Council (202206381) Case 202206381 · Managing Relations The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling. 11 May 2023 Partial Maladministration Hammersmith and Fulham Council (202206970) Case 202206970 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint. 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 10 May 2023 Partial Maladministration Hammersmith and Fulham Council (202205510) Case 202205510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s … 10 May 2023 Partial Maladministration Medway Council (202211253) Case 202211253 · Financial The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies … 10 May 2023 Partial Maladministration Mid Suffolk District Council (202127679) Case 202127679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint. 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 27 Apr 2023 Partial Maladministration Islington Council (202119071) Case 202119071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new … 27 Apr 2023 Partial Maladministration Lambeth Council (202120072) Case 202120072 · Old Property Condition migrated-2025 The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to … 26 Apr 2023 Partial Maladministration Camden Council (202117200) Case 202117200 · Estate Management The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the … 25 Apr 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202110131) Case 202110131 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the … 18 Apr 2023 Partial Maladministration Islington Council (202109673) Case 202109673 · Information and data management The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the … 17 Apr 2023 Partial Maladministration Manchester City Council (202119702) Case 202119702 · Managing Relations The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint. 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 11 Apr 2023 Partial Maladministration Sheffield City Council (202119437) Case 202119437 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to … 6 Apr 2023 Partial Maladministration Southwark Council (202207965) Case 202207965 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.