Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident moved into the property in March 2024. During the same […]
Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy her home is damp and cold. She says the […]
Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in the top floor flat with her children […]
Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives in a house owned by the landlord. He has […]
Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her partner and children. Both the […]
Decision Case ID 202336257 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident is a tenant of the landlord. He reported antisocial […]
Decision Case ID 202423240 Decision type Investigation Landlord Derive RP Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident is disabled and uses a wheelchair. She is […]
Decision Case ID 202504122 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a house. She reported a leak and issues […]
Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her daughter, who has mobility and […]
Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a ground floor 1-bedroom flat with his partner and […]
Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The complaint which was made to the landlord was submitted as a group […]
Decision Case ID 202435149 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 December 2025 Background The resident lives alone and has multiple disabilities. […]
Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident has experienced ongoing damp issues in his property. He complained […]
Decision Case ID 202331370 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident made repeated requests for the landlord to complete maintenance […]
Decision Case ID 202430043 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy with licence for tempoary accomodation Date 10 December 2025 Background The resident is the assured tenant of a […]
Decision Case ID 202341459 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord, and she […]
Decision Case ID 202345803 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident was living in a 1-bedroom semi-detached sheltered housing bungalow […]
Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident has lived in the property […]
Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident reported antisocial behaviour (ASB) from the neighbouring flat that adjoins […]
Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The property is a 2-bedroom top-floor flat that the resident has […]
Decision Case ID 202328477 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident complained about the landlord’s handling of leaks into her home, […]
Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident submitted a request for compensation to the landlord in […]
Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom, ground-floor flat. Due to structural […]
Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat in a block. She reported […]
Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident has experienced damp and mould throughout his property since around […]
Decision Case ID 202404869 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported issues with the ensuite and bathroom extractor fans, […]
Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In November 2023 the resident reported to the landlord that he was […]
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 December 2025 Background The resident wanted the landlord to replace the front door in 2024. […]
Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The property is a semi detached house. The resident experienced damage […]
Decision Case ID 202504943 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 December 2025 Background The resident is a shared owner and has a lease […]
Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 December 2025 Background The resident reported a leak into his flat from the roof. […]
Decision Case ID 202324687 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background On 13 March 2023, the landlord notified the resident that the grounds […]
Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a first floor flat. What the complaint […]
Decision Case ID 202431017 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident is a shared owner of a 1-bedroom house on a […]
Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 December 2025 Background The resident lives in a 2-bedroom maisonette over the 4th and 5th […]
Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident bought his complaint to us as an individual member of a group […]
Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident is a tenant of the landlord. The property is situated […]
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Decision Case ID 202410084 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The resident lives in a 3-bedroom flat in a […]
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December 2025 Background The resident’s property is not directly connected to the main drainage network, so […]
Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident asked the landlord to install a radiator in the toilet […]
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house. The tenancy began in 2014. […]
Decision Case ID 202506229 Decision type Investigation Landlord Bromford Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has an assured tenancy with the landlord. She […]
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but this caused little distress or inconvenience to the resident.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |