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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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30 May 2025 Partial Maladministration Paragon Asra Housing Limited (202323154) Case 202323154 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: The service provided by the managing company. Anti-social … 30 May 2025 Partial Maladministration Stonewater Limited (202230840) Case 202230840 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges … 30 May 2025 Partial Maladministration Torus62 Limited (202345588) Case 202345588 · Financial The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with … 30 May 2025 Partial Maladministration Yorkshire Housing Limited (202422107) Case 202422107 · Managing Relations The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint. 29 May 2025 Partial Maladministration Abri Group Limited (202423985) Case 202423985 · Estate Management REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to … 29 May 2025 Partial Maladministration Clarion Housing Association Limited (202417330) Case 202417330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance … 29 May 2025 Partial Maladministration Vico Homes Limited (202334745) Case 202334745 · Information and data management The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request … 28 May 2025 Partial Maladministration Cross Keys Homes Limited (202413160) Case 202413160 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s … 28 May 2025 Partial Maladministration Home Group Limited (202230408) Case 202230408 · Managing Relations REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 May 2025 Partial Maladministration Home Group Limited (202332343) Case 202332343 · Managing Relations The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a … 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 27 May 2025 Partial Maladministration Citizen Housing Group Limited (202302148) Case 202302148 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202322054) Case 202322054 · Managing Relations The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202425422) Case 202425422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following … 27 May 2025 Partial Maladministration Origin Housing Limited (202416610) Case 202416610 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the … 23 May 2025 Partial Maladministration Chisel Limited (202227881) Case 202227881 · Managing Relations The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. … 22 May 2025 Partial Maladministration Clarion Housing Association Limited (202421448) Case 202421448 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the … 22 May 2025 Partial Maladministration GreenSquareAccord Limited (202413045) Case 202413045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Reports about … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202410878) Case 202410878 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202411497) Case 202411497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 21 May 2025 Partial Maladministration Abri Group Limited (202321477) Case 202321477 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. … 21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Partial Maladministration ForHousing Limited (202320924) Case 202320924 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling. 21 May 2025 Partial Maladministration Irwell Valley Housing Association Limited (202340253) Case 202340253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the … 21 May 2025 Partial Maladministration Stockport Homes Limited (202419791) Case 202419791 · Information and data management The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The … 20 May 2025 Partial Maladministration Clarion Housing Association Limited (202308353) Case 202308353 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated … 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Ekaya Housing Association Limited (202219035) Case 202219035 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 20 May 2025 Partial Maladministration Orbit Housing Association Limited (202413924) Case 202413924 · Estate Management The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of … 20 May 2025 Partial Maladministration Origin Housing Limited (202425613) Case 202425613 · Managing Relations The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s … 20 May 2025 Partial Maladministration Paragon Asra Housing Limited (202227582) Case 202227582 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint. 20 May 2025 Partial Maladministration Torus62 Limited (202427099) Case 202427099 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in … 20 May 2025 Partial Maladministration Trident Housing Association Limited (202347549) Case 202347549 · Financial The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to … 19 May 2025 Partial Maladministration Clarion Housing Association Limited (202346766) Case 202346766 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns … 19 May 2025 Partial Maladministration Together Housing Association Limited (202332525) Case 202332525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 17 May 2025 Partial Maladministration Stonewater Limited (202317294) Case 202317294 · Managing Relations The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202317990) Case 202317990 · Responsive repairs/activity The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202415386) Case 202415386 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202425097) Case 202425097 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns … 16 May 2025 Partial Maladministration Habinteg Housing Association Limited (202225256) Case 202225256 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The … 16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 16 May 2025 Partial Maladministration Plymouth Community Homes Limited (202421163) Case 202421163 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. … 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The …