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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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31 Aug 2023 Partial Maladministration Wolverhampton City Council (202101642) Case 202101642 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality … 30 Aug 2023 Partial Maladministration Havering Council (202200548) Case 202200548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due … 30 Aug 2023 Partial Maladministration Lewisham Council (202118554) Case 202118554 · Financial The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns … 29 Aug 2023 Partial Maladministration Leicester City Council (202107822) Case 202107822 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel … 29 Aug 2023 Partial Maladministration Wandsworth Council (202115911) Case 202115911 · ASB/Abuse/Nuisance The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation … 25 Aug 2023 Partial Maladministration Birmingham City Council (202121058) Case 202121058 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk … 25 Aug 2023 Partial Maladministration Lewes District Council (202123052) Case 202123052 · Managing Relations The complaint is about: The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for … 24 Aug 2023 Partial Maladministration Darlington Borough Council (202209963) Case 202209963 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 23 Aug 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202107969) Case 202107969 · Managing Relations The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room … 22 Aug 2023 Partial Maladministration East Riding of Yorkshire Council (202211160) Case 202211160 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place … 18 Aug 2023 Partial Maladministration Birmingham City Council (202125140) Case 202125140 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (201614786) Case 201614786 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (202121687) Case 202121687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Sandwell Metropolitan Borough Council (202204051) Case 202204051 · Managing Relations The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the … 16 Aug 2023 Partial Maladministration Wandsworth Council (202200519) Case 202200519 · Managing Relations The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on … 9 Aug 2023 Partial Maladministration Hackney Council (202112672) Case 202112672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 4 Aug 2023 Partial Maladministration Birmingham City Council (202111745) Case 202111745 · Managing Relations The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint. 4 Aug 2023 Partial Maladministration Lambeth Council (202123086) Case 202123086 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling. 3 Aug 2023 Partial Maladministration Babergh District Council (202208598) Case 202208598 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint … 2 Aug 2023 Partial Maladministration Mansfield District Council (202123925) Case 202123925 · Managing Relations The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal … 2 Aug 2023 Partial Maladministration South Kesteven District Council (202111697) Case 202111697 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the … 31 Jul 2023 Partial Maladministration Birmingham City Council (202108680) Case 202108680 · Managing Relations The complaint is about the landlord’s response to the resident about: repairs for front door seals and a living room … 31 Jul 2023 Partial Maladministration Great Yarmouth Borough Council (202006889) Case 202006889 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2023 Partial Maladministration Kirklees Council (202220406) Case 202220406 · Managing Relations The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline … 31 Jul 2023 Partial Maladministration Milton Keynes City Council (202107671) Case 202107671 · Managing Relations The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the … 31 Jul 2023 Partial Maladministration Nottingham City Council (202007047) Case 202007047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports … 31 Jul 2023 Partial Maladministration Wandsworth Council (202127810) Case 202127810 · Financial The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to … 28 Jul 2023 Partial Maladministration Lambeth Council (202203038) Case 202203038 · Financial This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How … 27 Jul 2023 Partial Maladministration Leeds City Council (202212888) Case 202212888 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the radiators. Repairs to the electrics. … 25 Jul 2023 Partial Maladministration Camden Council (202211999) Case 202211999 · Financial The complaint is about: The landlord’s handling of leaks from a soil pipe. The landlord’s handling of repairs to the … 25 Jul 2023 Partial Maladministration Islington Council (202127226) Case 202127226 · Estate Management The complaint is about: The landlord’s decision to lease out a bin storage area on the estate, without consultation. The … 21 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202109735) Case 202109735 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns … 21 Jul 2023 Partial Maladministration Southwark Council (202126857) Case 202126857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks … 21 Jul 2023 Partial Maladministration Woking Borough Council (202122187) Case 202122187 · Estate Management This complaint is about: How the landlord handled the resident’s permanent move. How the landlord handled estate and building management. … 20 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202223539) Case 202223539 · Financial The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the … 19 Jul 2023 Partial Maladministration Islington Council (202216141) Case 202216141 · Estate Management REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Jul 2023 Partial Maladministration Thurrock Council (202204868) Case 202204868 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden. 17 Jul 2023 Partial Maladministration Camden Council (202017192) Case 202017192 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint. 12 Jul 2023 Partial Maladministration Islington Council (202121765) Case 202121765 · Estate Management The complaint is about the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. … 7 Jul 2023 Partial Maladministration Islington Council (202210745) Case 202210745 · Managing Relations The complaint relates to: The landlord’s management of the mutual exchange process. The landlord’s management of the major works transfer … 7 Jul 2023 Partial Maladministration Lambeth Council (202122594) Case 202122594 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. … 3 Jul 2023 Partial Maladministration Cornwall Council (202216451) Case 202216451 · Managing Relations The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at … 30 Jun 2023 Partial Maladministration Cornwall Council (202122560) Case 202122560 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach … 30 Jun 2023 Partial Maladministration Islington Council (202201578) Case 202201578 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s claim for a personal injury. Response to the resident’s request … 30 Jun 2023 Partial Maladministration Islington Council (202206179) Case 202206179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the … 29 Jun 2023 Partial Maladministration Basildon Borough Council (202115032) Case 202115032 · Managing Relations The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How … 29 Jun 2023 Partial Maladministration Birmingham City Council (202103379) Case 202103379 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 29 Jun 2023 Partial Maladministration Islington Council (202012629) Case 202012629 · Financial The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her … 28 Jun 2023 Partial Maladministration Islington Council (202010660) Case 202010660 · Financial The complaint is about: The landlord’s handling of repairs to the roof of the building. The landlord’s response to the …