Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Decision Case ID 202511814 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The property is a first floor flat within a block of 8 […]
Decision Case ID 202504166 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident’s tenancy began on 14 March 2025 and she raised […]
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Decision Case ID 202412130 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident moved to the property in September 2015. He […]
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in the property with his partner and 4 […]
Decision Case ID 202507494 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Decision Case ID 202410589 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The landlord agreed to replace 4 damaged doors in […]
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Decision Case ID 202228736 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident is a tenant of the landlord and lives in a […]
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her son live in a Victorian […]
Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December 2025 Background The resident occupies a 1-bedroom flat in a converted townhouse. She complained […]
Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident complained to the landlord about damage caused […]
Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident had physical and mental health issues, which the landlord had […]
Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The property is a 2-bedroom flat located on the second floor of […]
Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has been an assured tenant […]
Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The landlord visited the resident’s neighbour to complete repairs. The operative […]
Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives at the property with his partner and child. […]
Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2–bedroom top floor flat with her […]
Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a house. She reported an infestation of flies […]
Decision Case ID 202400450 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident owns the flat on a leasehold basis and sublets it to […]
Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 3-bedroom flat on the […]
Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her family. Her son has […]
Decision Case ID 202339307 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident complained about multiple communal repairs. These included the entrance doors, front door […]
Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bed house. She moved into the property […]
Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident reported concerns to the landlord in 2022 about a […]
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]
Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident reported issues with his front fire door not […]
Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in a 3-bedroom, semi-detached house. The resident has mobility issues […]
Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The property is a ground floor flat in a house conversion. In […]
Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 2 children (aged 12 and 18) lived in […]
Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident pays a variable service charge for services which are […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |