Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

Most recent first
29 Aug 2025 Partial Maladministration Wandle Housing Association Limited (202416073) Case 202416073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 27 Aug 2025 Partial Maladministration Sanctuary Housing Association (202449844) Case 202449844 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Partial Maladministration Sanctuary Housing Association (202344212) Case 202344212 · Financial The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Sanctuary Housing Association (202337495) Case 202337495 · Managing Relations REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 11 Aug 2025 Partial Maladministration St Mungo Community Housing Association (202401815) Case 202401815 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling. 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Partial Maladministration Progress Housing Association Limited (202442599) Case 202442599 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application. 6 Aug 2025 Partial Maladministration Sanctuary Housing Association (202324133) Case 202324133 · Managing Relations The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint. 1 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202414028) Case 202414028 · Managing Relations T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move … 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Partial Maladministration Together Housing Association Limited (202211696) Case 202211696 · Managing Relations The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. … 31 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202313861) Case 202313861 · Managing Relations The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to … 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202337231) Case 202337231 · Managing Relations The complaint is about the landlord’s handling of: A garage door repair. The associated complaint. 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 31 Jul 2025 Partial Maladministration Together Housing Association Limited (202438425) Case 202438425 · ASB/Abuse/Nuisance REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202322712) Case 202322712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Lift repairs. Reports of anti-social behaviour. 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202419673) Case 202419673 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. An Occupational Therapist (OT) referral … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202450881) Case 202450881 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s storage heaters. Electrical costs due to the storage … 30 Jul 2025 Partial Maladministration West Kent Housing Association (202327097) Case 202327097 · Managing Relations The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 25 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202402709) Case 202402709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate … 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 24 Jul 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391) Case 202431391 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her … 23 Jul 2025 Partial Maladministration Orbit Housing Association Limited (202431727) Case 202431727 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 16 Jul 2025 Partial Maladministration Sanctuary Housing Association (202432142) Case 202432142 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s … 15 Jul 2025 Partial Maladministration Estuary Housing Association Limited (202331300) Case 202331300 · Managing Relations REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s … 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 7 Jul 2025 Partial Maladministration Great Places Housing Association (202341917) Case 202341917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202324619) Case 202324619 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to …