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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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20 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202431390) Case 202431390 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202234940) Case 202234940 · Financial The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling. 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Partial Maladministration Hightown Housing Association Limited (202228597) Case 202228597 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance. 19 Jun 2025 Partial Maladministration One Housing Group Limited (202318008) Case 202318008 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her … 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202306683) Case 202306683 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Partial Maladministration Karbon Homes Limited (202315542) Case 202315542 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports … 18 Jun 2025 Partial Maladministration Moat Homes Limited (202316242) Case 202316242 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. … 18 Jun 2025 Partial Maladministration Onward Homes Limited (202311791) Case 202311791 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint. 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 17 Jun 2025 Partial Maladministration Midland Heart Limited (202326283) Case 202326283 · Managing Relations The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 17 Jun 2025 Partial Maladministration Plus Dane Housing Limited (202305218) Case 202305218 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports … 16 Jun 2025 Partial Maladministration Onward Homes Limited (202425515) Case 202425515 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 13 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202302666) Case 202302666 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of … 13 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202330917) Case 202330917 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315797) Case 202315797 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202324589) Case 202324589 · Information and data management The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 11 Jun 2025 Partial Maladministration LiveWest Homes Limited (202202223) Case 202202223 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability … 11 Jun 2025 Partial Maladministration Stonewater Limited (202328956) Case 202328956 · Managing Relations The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint. 10 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202310470) Case 202310470 · Information and data management The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 10 Jun 2025 Partial Maladministration Origin Housing Limited (202327448) Case 202327448 · Information and data management The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance … 10 Jun 2025 Partial Maladministration Stonewater Limited (202321327) Case 202321327 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also … 9 Jun 2025 Partial Maladministration Bolton at Home Limited (202234276) Case 202234276 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Partial Maladministration Midland Heart Limited (202327679) Case 202327679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint. 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Partial Maladministration Karibu Community Homes Limited (202219036) Case 202219036 · ASB/Abuse/Nuisance The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202323439) Case 202323439 · Financial The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 3 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202419385) Case 202419385 · Managing Relations REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 2 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202330554) Case 202330554 · Estate Management The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level … 2 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202413283) Case 202413283 · Financial The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at … 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202312957) Case 202312957 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint. 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202314809) Case 202314809 · Estate Management The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 30 May 2025 Partial Maladministration Origin Housing Limited (202339724) Case 202339724 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the …