Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

Most recent first
16 Nov 2023 Partial Maladministration Westminster City Council (202201379) Case 202201379 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat … 15 Nov 2023 Partial Maladministration Kingston upon Thames Council (202206264) Case 202206264 · Information and data management The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling … 14 Nov 2023 Partial Maladministration Bristol City Council (202218917) Case 202218917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s … 13 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202125602) Case 202125602 · Financial The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at … 9 Nov 2023 Partial Maladministration Thurrock Council (202217533) Case 202217533 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property … 8 Nov 2023 Partial Maladministration Camden Council (202220484) Case 202220484 · Managing Relations The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the … 6 Nov 2023 Partial Maladministration Milton Keynes City Council (202108160) Case 202108160 · Managing Relations The complaint is about: The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s … 3 Nov 2023 Partial Maladministration Westminster City Council (202125187) Case 202125187 · Financial The complaint is about the landlord’s response to the resident’s: Reports of snagging issues following major structural work to the … 31 Oct 2023 Partial Maladministration Camden Council (202222842) Case 202222842 · Managing Relations The complaint is about the landlord’s response to the resident’s various repair requests including: Electric socket for a fridge-freezer. Communal … 31 Oct 2023 Partial Maladministration Islington Council (202126288) Case 202126288 · Managing Relations The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the external doors. Repairs to the … 31 Oct 2023 Partial Maladministration Islington Council (202222432) Case 202222432 · Managing Relations The complaint is about: The landlord's response to: Repairs to paving slabs. Electrical repairs. Reports of a leak and associated … 31 Oct 2023 Partial Maladministration Wigan Council (202206583) Case 202206583 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 30 Oct 2023 Partial Maladministration Camden Council (202004368) Case 202004368 · Financial The complaint is about the resident’s reports concerning the landlord’s: Offer of compensation to settle a legal disrepair claim. Consideration … 30 Oct 2023 Partial Maladministration South Tyneside Council (202126406) Case 202126406 · Managing Relations The complaint is about the landlord's response to the resident’s: Concerns about being rushed to take up the tenancy of … 30 Oct 2023 Partial Maladministration Southwark Council (202200348) Case 202200348 · Financial This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling. 27 Oct 2023 Partial Maladministration Camden Council (202205170) Case 202205170 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of subsidence; request for repairs: to the boiler to … 27 Oct 2023 Partial Maladministration Lambeth Council (202219308) Case 202219308 · Financial REPORT COMPLAINT 202219308 Lambeth Council 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Oct 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202202655) Case 202202655 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of domestic abuse and anti-social behaviour (ASB). The landlord's … 25 Oct 2023 Partial Maladministration Camden Council (202220378) Case 202220378 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Rehousing application. … 25 Oct 2023 Partial Maladministration Lambeth Council (202225436) Case 202225436 · Managing Relations The complaint is about the landlord’s response to the resident’s: 24 Oct 2023 Partial Maladministration Eastbourne Borough Council (202213599) Case 202213599 · Information and data management The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; … 24 Oct 2023 Partial Maladministration Haringey London Borough Council (202120142) Case 202120142 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We … 20 Oct 2023 Partial Maladministration Lambeth Council (202223296) Case 202223296 · Managing Relations The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a … 17 Oct 2023 Partial Maladministration Hammersmith and Fulham Council (202222418) Case 202222418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Asbestos in the property. The resident’s reports of several repairs. The resident’s … 17 Oct 2023 Partial Maladministration South Tyneside Council (202205688) Case 202205688 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request … 16 Oct 2023 Partial Maladministration Lewisham Council (202205928) Case 202205928 · Managing Relations REPORT COMPLAINT 202205928 Lewisham Council 16 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 12 Oct 2023 Partial Maladministration Camden Council (202115129) Case 202115129 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and maintenance of the … 11 Oct 2023 Partial Maladministration Wandsworth Council (202208283) Case 202208283 · Financial The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for … 9 Oct 2023 Partial Maladministration Hackney Council (202210294) Case 202210294 · Managing Relations The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling. 6 Oct 2023 Partial Maladministration Camden Council (202232069) Case 202232069 · Financial The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the … 4 Oct 2023 Partial Maladministration Havering Council (202119533) Case 202119533 · Information and data management The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of … 29 Sep 2023 Partial Maladministration Brighton and Hove City Council (202219065) Case 202219065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 29 Sep 2023 Partial Maladministration Camden Council (202120601) Case 202120601 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the … 29 Sep 2023 Partial Maladministration Newcastle City Council (202214228) Case 202214228 · Managing Relations The complaint is about the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer … 28 Sep 2023 Partial Maladministration Dartford Borough Council (202303482) Case 202303482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell … 28 Sep 2023 Partial Maladministration Waverley Borough Council (202219548) Case 202219548 · Managing Relations The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the … 26 Sep 2023 Partial Maladministration East Devon District Council (202200837) Case 202200837 · Information and data management The complaint is about the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage … 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 21 Sep 2023 Partial Maladministration Camden Council (202106293) Case 202106293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common … 18 Sep 2023 Partial Maladministration Wigan Metropolitan Borough Council (202214184) Case 202214184 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. … 15 Sep 2023 Partial Maladministration East Devon District Council (202208180) Case 202208180 · Estate Management The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and … 13 Sep 2023 Partial Maladministration Blackpool Council (202121118) Case 202121118 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented … 11 Sep 2023 Partial Maladministration City of Doncaster Council (202108038) Case 202108038 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the … 8 Sep 2023 Partial Maladministration Wolverhampton City Council (202120776) Case 202120776 · Financial The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling. 6 Sep 2023 Partial Maladministration Newcastle City Council (202219798) Case 202219798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to … 5 Sep 2023 Partial Maladministration Tower Hamlets Council (202221997) Case 202221997 · Managing Relations This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made … 31 Aug 2023 Partial Maladministration Birmingham City Council (202204184) Case 202204184 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to … 31 Aug 2023 Partial Maladministration Hammersmith and Fulham Council (202222638) Case 202222638 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Partial Maladministration Lambeth Council (202221633) Case 202221633 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s …