Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

Most recent first
20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202327840) Case 202327840 · Managing Relations Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Partial Maladministration One Manchester Limited (202343807) Case 202343807 · Managing Relations Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 17 Oct 2025 Partial Maladministration Sovereign Network Group (202502180) Case 202502180 · Managing Relations Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202415543) Case 202415543 · Managing Relations Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured … 17 Oct 2025 Partial Maladministration Torus62 Limited (202323182) Case 202323182 · Managing Relations Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Partial Maladministration Accent Housing Limited (202317282) Case 202317282 · ASB/Abuse/Nuisance Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Partial Maladministration Onward Homes Limited (202419379) Case 202419379 · Estate Management Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October … 13 Oct 2025 Partial Maladministration Saxon Weald (202427040) Case 202427040 · ASB/Abuse/Nuisance Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Partial Maladministration Dawson Housing Limited (202423189) Case 202423189 · ASB/Abuse/Nuisance Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202338359) Case 202338359 · Estate Management The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202411119) Case 202411119 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint. 3 Oct 2025 Partial Maladministration Sanctuary Housing Association (202343098) Case 202343098 · Estate Management The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 Partial Maladministration Sanctuary Housing Association (202418016) Case 202418016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and … 29 Sep 2025 Partial Maladministration Sanctuary Housing Association (202502718) Case 202502718 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the … 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Partial Maladministration Sanctuary Housing Association (202339707) Case 202339707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were … 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 22 Sep 2025 Partial Maladministration West Kent Housing Association (202325147) Case 202325147 · Estate Management The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. … 19 Sep 2025 Partial Maladministration Sanctuary Housing Association (202346463) Case 202346463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling. 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 16 Sep 2025 Partial Maladministration Concept Housing Association CIC (202346982) Case 202346982 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould. 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We … 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 9 Sep 2025 Partial Maladministration Sanctuary Housing Association (202325357) Case 202325357 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint. 5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 4 Sep 2025 Partial Maladministration Together Housing Association Limited (202422315) Case 202422315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of … 1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Partial Maladministration Sanctuary Housing Association (202446528) Case 202446528 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen …