Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" × Outcome: Partial_Maladministration ×

Showing 660 of 16,595 decisions matching "trust"

Decisions

Most recent first
23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 31 Aug 2022 Partial Maladministration Peabody Trust (202112807) Case 202112807 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property … 25 Aug 2022 Partial Maladministration Peabody Trust (202009028) Case 202009028 · Financial The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for … 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 12 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202103674) Case 202103674 · ASB/Abuse/Nuisance This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling … 29 Jul 2022 Partial Maladministration Newlon Housing Trust (202014809) Case 202014809 · Estate Management REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2022 Partial Maladministration Trafford Housing Trust Limited (202125041) Case 202125041 · Financial The complaint is about: 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 19 Jul 2022 Partial Maladministration Peabody Trust (202006194) Case 202006194 · Information and data management The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage … 18 Jul 2022 Partial Maladministration Peabody Trust (202111521) Case 202111521 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 31 May 2022 Partial Maladministration Central and Cecil Housing Trust (201914399) Case 201914399 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 3 May 2022 Partial Maladministration Peabody Trust (202120337) Case 202120337 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 29 Apr 2022 Partial Maladministration Peabody Trust 2018 (202009689) Case 202009689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 29 Mar 2022 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202106617) Case 202106617 · Financial The complaint is about the landlord’s: 29 Mar 2022 Partial Maladministration Peabody Trust (202102946) Case 202102946 · Estate Management The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the … 25 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202004518) Case 202004518 · Managing Relations The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of … 25 Mar 2022 Partial Maladministration Peabody Trust 2018 (202001565) Case 202001565 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling. 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. … 9 Mar 2022 Partial Maladministration Peabody Trust 2018 (202002546) Case 202002546 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while … 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 11 Feb 2022 Partial Maladministration Metropolitan Housing Trust Limited (202100884) Case 202100884 · Financial The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 26 Jan 2022 Partial Maladministration Central and Cecil Housing Trust (202006602) Case 202006602 · Information and data management This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s … 25 Jan 2022 Partial Maladministration Metropolitan Housing Trust Limited (202103269) Case 202103269 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion … 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 24 Dec 2021 Partial Maladministration Peabody Trust (202009261) Case 202009261 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the … 23 Dec 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202004948) Case 202004948 · Estate Management This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the … 21 Dec 2021 Partial Maladministration Victory Housing Trust (202104194) Case 202104194 · Financial This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to … 20 Dec 2021 Partial Maladministration Peabody Trust (202100509) Case 202100509 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and …