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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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22 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202318346) Case 202318346 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 21 Jul 2025 Partial Maladministration Onward Homes Limited (202419128) Case 202419128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint. 19 Jul 2025 Partial Maladministration Beyond Housing Limited (202437783) Case 202437783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling. 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 16 Jul 2025 Partial Maladministration Accent Housing Limited (202434480) Case 202434480 · Financial The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports … 16 Jul 2025 Partial Maladministration Golding Homes Limited (202413086) Case 202413086 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman … 16 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202441243) Case 202441243 · Managing Relations The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint. 15 Jul 2025 Partial Maladministration Estuary Housing Association Limited (202331300) Case 202331300 · Managing Relations REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s … 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Partial Maladministration Magna Housing Limited (202327003) Case 202327003 · Managing Relations The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint. 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their … 30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Origin Housing Limited (202333666) Case 202333666 · Responsive repairs/activity REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2025 Partial Maladministration Stonewater Limited (202435196) Case 202435196 · Financial The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202327344) Case 202327344 · Financial The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202419280) Case 202419280 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement … 27 Jun 2025 Partial Maladministration Bolton at Home Limited (202426183) Case 202426183 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. … 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 26 Jun 2025 Partial Maladministration Accent Housing Limited (202329781) Case 202329781 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202324619) Case 202324619 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Partial Maladministration The Riverside Group Limited (202415005) Case 202415005 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint. 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. … 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Partial Maladministration East Midlands Housing Group Limited (202303911) Case 202303911 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct … 25 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202408454) Case 202408454 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in … 25 Jun 2025 Partial Maladministration Walsall Housing Group Limited (202302975) Case 202302975 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint. 25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 24 Jun 2025 Partial Maladministration Cotman Housing Association Limited (202405270) Case 202405270 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202310730) Case 202310730 · Estate Management The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to … 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the …