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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202207964) Case 202207964 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the … 30 Jun 2023 Partial Maladministration Flagship Housing Group Limited (202207360) Case 202207360 · ASB/Abuse/Nuisance REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Longhurst Group Limited (202207920) Case 202207920 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint. 30 Jun 2023 Partial Maladministration Southern Housing Group Limited (202201579) Case 202201579 · ASB/Abuse/Nuisance REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202122709) Case 202122709 · Managing Relations The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access … 29 Jun 2023 Partial Maladministration Aster Group Limited (202222222) Case 202222222 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling. 28 Jun 2023 Partial Maladministration Home Group Limited (202118954) Case 202118954 · Estate Management The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents … 27 Jun 2023 Partial Maladministration Orbit Group Limited (202202744) Case 202202744 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. … 26 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202211617) Case 202211617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint. 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 13 Jun 2023 Partial Maladministration Platform Housing Group Limited (202125707) Case 202125707 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s … 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 8 Jun 2023 Partial Maladministration Home Group Limited (202111072) Case 202111072 · Financial This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build … 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 6 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202110482) Case 202110482 · Financial The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages … 6 Jun 2023 Partial Maladministration Home Group Limited (202205972) Case 202205972 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint. 31 May 2023 Partial Maladministration Abri Group Limited (202204958) Case 202204958 · ASB/Abuse/Nuisance REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 30 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202210765) Case 202210765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint. 30 May 2023 Partial Maladministration Longhurst Group Limited (202214060) Case 202214060 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused. 26 May 2023 Partial Maladministration Anchor Hanover Group (202119769) Case 202119769 · Managing Relations The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the … 26 May 2023 Partial Maladministration Places for People Group Limited (202010595) Case 202010595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 24 May 2023 Partial Maladministration Southern Housing Group Limited (202014681) Case 202014681 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 18 May 2023 Partial Maladministration Walsall Housing Group Limited (201903432) Case 201903432 · Managing Relations The complaint is about: 17 May 2023 Partial Maladministration Longhurst Group Limited (202203392) Case 202203392 · Estate Management The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works … 16 May 2023 Partial Maladministration One Housing Group Limited (202204783) Case 202204783 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing … 15 May 2023 Partial Maladministration Abri Group Limited (202221296) Case 202221296 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints. 15 May 2023 Partial Maladministration Bromford Housing Group Limited (202126174) Case 202126174 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint … 12 May 2023 Partial Maladministration Home Group Limited (202109458) Case 202109458 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the … 5 May 2023 Partial Maladministration Audley Group Ltd (202124632) Case 202124632 · Managing Relations The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior … 3 May 2023 Partial Maladministration One Housing Group (202219246) Case 202219246 · Managing Relations The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint. 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from … 27 Apr 2023 Partial Maladministration Southern Housing Group Limited (202120411) Case 202120411 · Health and Safety (inc. building safety) The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct … 24 Apr 2023 Partial Maladministration Paradigm Housing Group Limited (202126104) Case 202126104 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 Partial Maladministration Home Group Limited (202126796) Case 202126796 · Financial The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords …