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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 19 Feb 2024 Partial Maladministration Leeds City Council (202217967) Case 202217967 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in … 14 Feb 2024 Partial Maladministration Birmingham City Council (202111174) Case 202111174 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the building following her reports … 14 Feb 2024 Partial Maladministration Islington Council (202119874) Case 202119874 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The replacement … 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Partial Maladministration St Albans City and District Council (202202633) Case 202202633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also … 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The … 31 Jan 2024 Partial Maladministration Epping Forest District Council (202125385) Case 202125385 · Managing Relations The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in … 31 Jan 2024 Partial Maladministration Southwark Council (202123229) Case 202123229 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of associated remedial works, … 31 Jan 2024 Partial Maladministration Westminster City Council (202218960) Case 202218960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a pest infestation. antisocial behaviour (ASB). the resident’s … 30 Jan 2024 Partial Maladministration Camden Council (202214399) Case 202214399 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. … 30 Jan 2024 Partial Maladministration Hammersmith and Fulham Council (202227306) Case 202227306 · Managing Relations The complaint is about the landlord’s handling of reports of flooding and damage to the resident’s shed. The Ombudsman has … 30 Jan 2024 Partial Maladministration Islington Council (202212996) Case 202212996 · Managing Relations REPORT COMPLAINT 202212996 Islington Council 30 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Jan 2024 Partial Maladministration Islington Council (202216255) Case 202216255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a 2-person warning flag to be removed from … 30 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202212984) Case 202212984 · Managing Relations The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. … 29 Jan 2024 Partial Maladministration Leicester City Council (202217141) Case 202217141 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident … 29 Jan 2024 Partial Maladministration Mansfield District Council (202220640) Case 202220640 · Financial The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff. 26 Jan 2024 Partial Maladministration Camden Council (202205534) Case 202205534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 22 Jan 2024 Partial Maladministration East Riding of Yorkshire Council (202207866) Case 202207866 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 19 Jan 2024 Partial Maladministration North Kesteven District Council (202225117) Case 202225117 · Managing Relations The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent … 18 Jan 2024 Partial Maladministration Birmingham City Council (202204007) Case 202204007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB … 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 15 Jan 2024 Partial Maladministration Portsmouth City Council (202201665) Case 202201665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal … 11 Jan 2024 Partial Maladministration Cornwall Council (202117201) Case 202117201 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of … 10 Jan 2024 Partial Maladministration Stoke-on-Trent City Council (202217123) Case 202217123 · Financial The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 5 Jan 2024 Partial Maladministration Camden Council (202014959) Case 202014959 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her … 22 Dec 2023 Partial Maladministration Camden Council (202216066) Case 202216066 · Financial The complaint is regarding: The landlord’s handling of service charge consultation. The landlord’s response to the resident’s concerns about estate … 21 Dec 2023 Partial Maladministration Basildon Borough Council (202223904) Case 202223904 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to … 20 Dec 2023 Partial Maladministration City of Doncaster Council (202205052) Case 202205052 · Managing Relations The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to … 20 Dec 2023 Partial Maladministration Islington Council (202217948) Case 202217948 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also … 19 Dec 2023 Partial Maladministration Bristol City Council (202118413) Case 202118413 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2023 Partial Maladministration Rotherham Metropolitan Borough Council (202210367) Case 202210367 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome … 14 Dec 2023 Partial Maladministration Islington Council (202111325) Case 202111325 · ASB/Abuse/Nuisance REPORT COMPLAINT 202111325 Islington Council 14 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Dec 2023 Partial Maladministration Colchester City Council (202201413) Case 202201413 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports about damp and mould. Reports about a pest infestation. … 13 Dec 2023 Partial Maladministration Waltham Forest Council (202217685) Case 202217685 · Managing Relations REPORT COMPLAINT 202217685 Waltham Forest Council 12 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 6 Dec 2023 Partial Maladministration Wolverhampton City Council (202222463) Case 202222463 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a hardstanding driveway to be installed to her … 30 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202119372) Case 202119372 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, … 30 Nov 2023 Partial Maladministration South Tyneside Council (202207333) Case 202207333 · ASB/Abuse/Nuisance The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports … 30 Nov 2023 Partial Maladministration Southwark Council (202214181) Case 202214181 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint. 28 Nov 2023 Partial Maladministration North Yorkshire Council (202205439) Case 202205439 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman … 27 Nov 2023 Partial Maladministration Welwyn Hatfield Borough Council (202216776) Case 202216776 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: its subcontractor removing and disposing of her furniture … 27 Nov 2023 Partial Maladministration Westminster City Council (202126345) Case 202126345 · Financial The complaint is about the landlord’s: Response to the resident’s reports about service charges, including administration, provision of services and … 21 Nov 2023 Partial Maladministration Birmingham City Council (202207224) Case 202207224 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door …