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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 660 of 16,595 decisions matching "trust"

Decisions

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31 May 2023 Partial Maladministration Peabody Trust (202104592) Case 202104592 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding … 26 May 2023 Partial Maladministration Brighton Housing Trust (202211942) Case 202211942 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing … 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 28 Apr 2023 Partial Maladministration Newlon Housing Trust (202107310) Case 202107310 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the … 27 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111468) Case 202111468 · Financial The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s … 27 Apr 2023 Partial Maladministration Raven Housing Trust Limited (202200090) Case 202200090 · Estate Management The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The … 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 20 Apr 2023 Partial Maladministration Peabody Trust (202123937) Case 202123937 · Financial The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling. 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 18 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202125842) Case 202125842 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of … 17 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202206955) Case 202206955 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service … 13 Apr 2023 Partial Maladministration Peabody Trust (202128473) Case 202128473 · Financial The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs … 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202015069) Case 202015069 · Estate Management The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202113505) Case 202113505 · Estate Management The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202845) Case 202202845 · Financial This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: … 30 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202205532) Case 202205532 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding … 22 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202014885) Case 202014885 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of … 17 Mar 2023 Partial Maladministration Peabody Trust (202103988) Case 202103988 · Managing Relations The complaint is about: 16 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202120914) Case 202120914 · Managing Relations The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation … 14 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012865) Case 202012865 · Information and data management This complaint is about the landlord’s: Response to the resident’s ongoing damp and mould concerns; Response to the resident’s various … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202118322) Case 202118322 · Financial The complaint is about: The level of rent charged by the landlord for the property. The landlord’s response to the … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119915) Case 202119915 · Financial The complaint is about: The landlord’s handling of the resident’s reports about damp and mould including its handling of the … 28 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111330) Case 202111330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of … 27 Feb 2023 Partial Maladministration Peabody Trust (202101617) Case 202101617 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The … 23 Feb 2023 Partial Maladministration Peabody Trust (202120604) Case 202120604 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the … 15 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202213796) Case 202213796 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The … 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 8 Feb 2023 Partial Maladministration Peabody Trust (202201602) Case 202201602 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling. 5 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202208849) Case 202208849 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s … 31 Jan 2023 Partial Maladministration Weaver Vale Housing Trust Limited (202105585) Case 202105585 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s … 17 Jan 2023 Partial Maladministration Central and Cecil Housing Trust (202121654) Case 202121654 · Managing Relations The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. … 16 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202204225) Case 202204225 · Managing Relations The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s … 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 12 Dec 2022 Partial Maladministration Raven Housing Trust Limited (201914079) Case 201914079 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling … 2 Dec 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202124649) Case 202124649 · Managing Relations The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint. 28 Nov 2022 Partial Maladministration The Papworth Trust (202014014) Case 202014014 · Estate Management The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the … 25 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202207296) Case 202207296 · Financial The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to … 24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 23 Nov 2022 Partial Maladministration Raven Housing Trust Limited (202127488) Case 202127488 · Estate Management The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The … 10 Nov 2022 Partial Maladministration Peabody Trust (202102479) Case 202102479 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An …