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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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15 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202407989) Case 202407989 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler. 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration One Manchester Limited (202415219) Case 202415219 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 7 Aug 2025 Partial Maladministration Onward Homes Limited (202408471) Case 202408471 · Managing Relations The complaint is about the landlord’s: handling of repairs. complaint handling. 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Partial Maladministration LiveWest Homes Limited (202325385) Case 202325385 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. … 6 Aug 2025 Partial Maladministration Progress Housing Association Limited (202442599) Case 202442599 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application. 6 Aug 2025 Partial Maladministration Thrive Homes Limited (202127733) Case 202127733 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. … 4 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202228849) Case 202228849 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated … 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 1 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202414028) Case 202414028 · Managing Relations T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move … 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Partial Maladministration Together Housing Association Limited (202211696) Case 202211696 · Managing Relations The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 31 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202313861) Case 202313861 · Managing Relations The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to … 31 Jul 2025 Partial Maladministration Midland Heart Limited (202412035) Case 202412035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move … 31 Jul 2025 Partial Maladministration Moat Homes Limited (202450882) Case 202450882 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 31 Jul 2025 Partial Maladministration Together Housing Association Limited (202438425) Case 202438425 · ASB/Abuse/Nuisance REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202320014) Case 202320014 · Managing Relations The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202442572) Case 202442572 · Responsive repairs/activity The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould … 30 Jul 2025 Partial Maladministration GreenSquareAccord Limited (202433034) Case 202433034 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Partial Maladministration Richmond Housing Partnership Limited (202445281) Case 202445281 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling. 30 Jul 2025 Partial Maladministration Stonewater Limited (202317567) Case 202317567 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent … 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 29 Jul 2025 Partial Maladministration Regenda Limited (202422719) Case 202422719 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal … 29 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202319272) Case 202319272 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint. 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 28 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202342452) Case 202342452 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back … 26 Jul 2025 Partial Maladministration LiveWest Homes Limited (202427894) Case 202427894 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. … 25 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202402709) Case 202402709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate … 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 24 Jul 2025 Partial Maladministration Moat Homes Limited (202347837) Case 202347837 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s … 24 Jul 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391) Case 202431391 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her … 24 Jul 2025 Partial Maladministration Sage Homes RP Limited (202444531) Case 202444531 · For profit REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 23 Jul 2025 Partial Maladministration Orbit Housing Association Limited (202431727) Case 202431727 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 22 Jul 2025 Partial Maladministration Homes Plus Limited (202439731) Case 202439731 · Estate Management The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.