Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in the property with her son who […]
Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exchange. […]
Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2-bedroom flat in a block. The resident has advised […]
Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident moved into a new build property and reported […]
Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident made anti-social behaviour (ASB) reports which centred on the […]
Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background At the time of the complaint, the resident lived in a […]
Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a ground floor 2 -bedroom property. He […]
Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives with her 3 young children. She says 2 of […]
Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 and reissued on 3 March 2026 Background The elderly resident lives alone […]
Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]
Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background In July 2024 the landlord started work to install a wet […]
Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lived in a 2-bedroom house with her […]
Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 3 bedroom house with her adult son […]
Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives with her children, including a newborn. She reported a […]
Decision Case ID 202412626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 2-bedroom flat on the top floor of […]
Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]
Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 November 2025 Background The resident pays variable service charges. The landlord provided its certificate of […]
Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident moved into the property in September 2022. She […]
Decision Case ID 202441327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a one-bedroom flat. On […]
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]
Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported issues with repairs and the garden at […]
Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives in a bungalow, and is disabled and […]
Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a flat. She reported a sewage smell […]
Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 November 2025 Background The resident lives in a flat situated in a block on […]
Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in the 2-bedroom property with his wife and […]
Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident has been a tenant with the landlord […]
Decision Case ID 202347693 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a first floor flat where there […]
Decision Case ID 202422255 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident’s tenancy with the landlord began in September 2007. […]
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has a number of physical disabilities and mental health […]
Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident holds a joint assured tenancy with the landlord in a […]
Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 2-bedroom terrace house, situated […]
Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 4-bedroom house. She made a service […]
Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom flat. What the complaint is […]
Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident has lived in a flat within […]
Decision Case ID 202327698 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident lives in flat in a purpose-built block. The block […]
Decision Case ID 202334258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident pays the landlord a variable service charge. When the […]
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident moved into the 3-bedroom house through a mutual exchange […]
Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a house. The resident complained to […]
Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident’s tenancy of the property, a one-bedroom house, began in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |