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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,071 of 16,595 decisions matching "council"

Decisions

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24 Apr 2024 Partial Maladministration Mid Devon District Council (202232822) Case 202232822 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling … 24 Apr 2024 Partial Maladministration Oxford City Council (202220478) Case 202220478 · Managing Relations The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of … 23 Apr 2024 Partial Maladministration Hammersmith and Fulham Council (202209327) Case 202209327 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in … 23 Apr 2024 Partial Maladministration Havering Council (202217236) Case 202217236 · Financial The complaint is about the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that … 22 Apr 2024 Partial Maladministration Lambeth Council (202229208) Case 202229208 · Managing Relations The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We … 22 Apr 2024 Partial Maladministration North Northamptonshire Council (202231781) Case 202231781 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about … 18 Apr 2024 Partial Maladministration Lambeth Council (202123105) Case 202123105 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to … 17 Apr 2024 Partial Maladministration Islington Council (202227376) Case 202227376 · Financial The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the … 11 Apr 2024 Partial Maladministration Islington Council (202215889) Case 202215889 · Managing Relations The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint … 4 Apr 2024 Partial Maladministration Lewisham Council (202225524) Case 202225524 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about fire safety of the communal maintenance cupboard door. … 3 Apr 2024 Partial Maladministration Harlow District Council (202300449) Case 202300449 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The … 2 Apr 2024 Partial Maladministration City of Doncaster Council (202302011) Case 202302011 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of noise caused by building works. The landlord’s handling of the … 2 Apr 2024 Partial Maladministration Westminster City Council (202214816) Case 202214816 · Information and data management The complaint is about the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s … 28 Mar 2024 Partial Maladministration Birmingham City Council (202219790) Case 202219790 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of leaks and related damp and mould repairs. Request … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Partial Maladministration Eastbourne Borough Council (202229454) Case 202229454 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s … 28 Mar 2024 Partial Maladministration Kingston upon Thames Council (202214394) Case 202214394 · Managing Relations The complaint is about: The landlord’s handling of requests to install additional security measures following a data breach. The landlord’s … 28 Mar 2024 Partial Maladministration Wolverhampton City Council (202221465) Case 202221465 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 27 Mar 2024 Partial Maladministration Southwark Council (202205642) Case 202205642 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 22 Mar 2024 Partial Maladministration Hammersmith and Fulham Council (202219131) Case 202219131 · Managing Relations This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 21 Mar 2024 Partial Maladministration North West Leicestershire District Council (202312181) Case 202312181 · Managing Relations The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition … 21 Mar 2024 Partial Maladministration Redditch Borough Council (202213189) Case 202213189 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s … 19 Mar 2024 Partial Maladministration Leeds City Council (202110014) Case 202110014 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 14 Mar 2024 Partial Maladministration City of Lincoln Council (202229509) Case 202229509 · Old Complaints Handling categories This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp … 12 Mar 2024 Partial Maladministration Kingston upon Thames Council (202230294) Case 202230294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s … 8 Mar 2024 Partial Maladministration Lewisham Council (202209632) Case 202209632 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The Ombudsman … 8 Mar 2024 Partial Maladministration Warwick District Council (202112751) Case 202112751 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s … 7 Mar 2024 Partial Maladministration East Devon District Council (202232330) Case 202232330 · Moving/Buying/Selling Home The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments. 5 Mar 2024 Partial Maladministration Lewisham Council (202204031) Case 202204031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of threatening behaviour, harassment, and anti-social behaviour (ASB). Request … 29 Feb 2024 Partial Maladministration Bristol City Council (202210537) Case 202210537 · Estate Management The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the … 29 Feb 2024 Partial Maladministration Leeds City Council (202219878) Case 202219878 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling … 29 Feb 2024 Partial Maladministration Mid Devon District Council (202215292) Case 202215292 · Information and data management The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of … 29 Feb 2024 Partial Maladministration Southampton City Council (202215946) Case 202215946 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant … 29 Feb 2024 Partial Maladministration South Derbyshire District Council (202226705) Case 202226705 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202218411) Case 202218411 · Financial The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged. 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202220639) Case 202220639 · ASB/Abuse/Nuisance The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations … 29 Feb 2024 Partial Maladministration Wandsworth Council (202229840) Case 202229840 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack … 29 Feb 2024 Partial Maladministration Westminster City Council (202125116) Case 202125116 · Estate Management The complaint is about the landlords: Response to the resident’s concerns about its management of access to the car park. … 28 Feb 2024 Partial Maladministration Islington Council (202220148) Case 202220148 · Estate Management This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, … 28 Feb 2024 Partial Maladministration Uttlesford District Council (202209854) Case 202209854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the … 28 Feb 2024 Partial Maladministration Westminster City Council (202216982) Case 202216982 · Old Complaints Handling categories The complaint is about: The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. … 27 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202309595) Case 202309595 · Information and data management The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of … 26 Feb 2024 Partial Maladministration Canterbury City Council (202204212) Case 202204212 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s … 26 Feb 2024 Partial Maladministration Islington Council (202204676) Case 202204676 · Financial The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. … 26 Feb 2024 Partial Maladministration Southampton City Council (202203451) Case 202203451 · Financial The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. … 19 Feb 2024 Partial Maladministration City of York Council (202205355) Case 202205355 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s : Insurance claim; Subject access request (SAR); Reports of damp, … 19 Feb 2024 Partial Maladministration Exeter City Council (202213098) Case 202213098 · Managing Relations REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …