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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Partial_Maladministration ×

Showing 1,440 of 16,595 decisions matching "association"

Decisions

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5 Nov 2025 Partial Maladministration Stonewater Limited (202335116) Case 202335116 · Managing Relations Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Places for People Group Limited (202427057) Case 202427057 · Estate Management Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 4 Nov 2025 Partial Maladministration Sovereign Network Group (202400986) Case 202400986 · Managing Relations Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Together Housing Association Limited (202343166) Case 202343166 · Managing Relations Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Trident Housing Association Limited (202429736) Case 202429736 · ASB/Abuse/Nuisance Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Nov 2025 Partial Maladministration Sanctuary Housing Association (202531652) Case 202531652 · Financial Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202413791) Case 202413791 · Managing Relations Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202421608) Case 202421608 · Financial Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202321581) Case 202321581 · Managing Relations Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 31 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202424716) Case 202424716 · Financial Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202446729) Case 202446729 · Estate Management Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202449521) Case 202449521 · Financial Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Orbit Group Limited (202345648) Case 202345648 · ASB/Abuse/Nuisance Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 31 Oct 2025 Partial Maladministration Peabody Trust (202302435) Case 202302435 · ASB/Abuse/Nuisance Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202315937) Case 202315937 · ASB/Abuse/Nuisance Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202319517) Case 202319517 · Managing Relations Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Sanctuary Housing Association (202405207) Case 202405207 · Managing Relations Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 31 Oct 2025 Partial Maladministration Southern Housing (202312170) Case 202312170 · Estate Management Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Southern Housing (202429128) Case 202429128 · ASB/Abuse/Nuisance Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Spitalfields Housing Association Limited (202217735) Case 202217735 · Financial Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration Stonewater Limited (202412475) Case 202412475 · Estate Management Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 30 Oct 2025 Partial Maladministration Aster Group Limited (202346098) Case 202346098 · Managing Relations Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202334818) Case 202334818 · Managing Relations Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202348465) Case 202348465 · Managing Relations Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202408708) Case 202408708 · Old Complaints Handling categories Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Community Gateway Association Limited (202325167) Case 202325167 · ASB/Abuse/Nuisance Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Gloucester City Homes Limited (202429315) Case 202429315 · ASB/Abuse/Nuisance Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202323380) Case 202323380 · Managing Relations Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202338725) Case 202338725 · ASB/Abuse/Nuisance Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202421521) Case 202421521 · Estate Management Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202304757) Case 202304757 · ASB/Abuse/Nuisance Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration Peabody Trust (202339268) Case 202339268 · Managing Relations Decision Case ID 202339268 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 October … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202348371) Case 202348371 · Managing Relations Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202423876) Case 202423876 · Managing Relations dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sovereign Network Group (202341372) Case 202341372 · Managing Relations Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202505563) Case 202505563 · Managing Relations Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Bernicia Group (202402680) Case 202402680 · Managing Relations Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202413845) Case 202413845 · Managing Relations Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202328008) Case 202328008 · Managing Relations Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Notting Hill Genesis (202441676) Case 202441676 · Financial Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Peabody Trust (202427526) Case 202427526 · Managing Relations Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 … 29 Oct 2025 Partial Maladministration Sanctuary Housing Association (202427949) Case 202427949 · Managing Relations Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Stonewater Limited (202447449) Case 202447449 · ASB/Abuse/Nuisance Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Walsall Housing Group Limited (202334609) Case 202334609 · Managing Relations Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Amplius Living (202317036) Case 202317036 · Managing Relations Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 … 28 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202409664) Case 202409664 · Financial Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202410423) Case 202410423 · Financial Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202424563) Case 202424563 · Managing Relations Decision Case ID 202424563 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202342593) Case 202342593 · Managing Relations Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …