Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" × Outcome: Partial_Maladministration ×

Showing 746 of 16,595 decisions matching "group"

Decisions

Most recent first
28 Feb 2024 Partial Maladministration The Riverside Group Limited (202231255) Case 202231255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 Feb 2024 Partial Maladministration Thirteen Housing Group Limited (202117526) Case 202117526 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to … 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202209749) Case 202209749 · Managing Relations The complaint is about the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing. … 22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 22 Feb 2024 Partial Maladministration Bernicia Group (202219357) Case 202219357 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 22 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202219666) Case 202219666 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues … 15 Feb 2024 Partial Maladministration Places for People Group Limited (202122848) Case 202122848 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 14 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204008) Case 202204008 · Managing Relations The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Partial Maladministration Home Group Limited (202216840) Case 202216840 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal … 5 Feb 2024 Partial Maladministration Home Group Limited (202222915) Case 202222915 · Estate Management The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about … 31 Jan 2024 Partial Maladministration Anchor Hanover Group (202215085) Case 202215085 · Managing Relations The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns … 31 Jan 2024 Partial Maladministration Orbit Group Limited (202214098) Case 202214098 · Financial The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s … 31 Jan 2024 Partial Maladministration Paradigm Housing Group Limited (202225687) Case 202225687 · Financial The complaint is about the landlord’s: communication relating to the resident’s annual service charge statement. response to the resident’s request … 31 Jan 2024 Partial Maladministration The Riverside Group Limited (202206656) Case 202206656 · Health and Safety (inc. building safety) The resident’s complaint is about: The conduct of a housing officer. The landlord’s response to reports of asbestos at the … 31 Jan 2024 Partial Maladministration Your Housing Group Limited (202214825) Case 202214825 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the resident’s various … 30 Jan 2024 Partial Maladministration A2Dominion Housing Group Limited (202207859) Case 202207859 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s decision not to decant … 30 Jan 2024 Partial Maladministration Aster Group Limited (202216313) Case 202216313 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of … 29 Jan 2024 Partial Maladministration Home Group Limited (202208660) Case 202208660 · ASB/Abuse/Nuisance REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 20 Dec 2023 Partial Maladministration Longhurst Group Limited (202220643) Case 202220643 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling … 20 Dec 2023 Partial Maladministration One Housing Group Limited (202201421) Case 202201421 · Managing Relations The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint. 20 Dec 2023 Partial Maladministration Platform Housing Group Limited (202128262) Case 202128262 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The … 18 Dec 2023 Partial Maladministration East Midlands Housing Group Limited (202200340) Case 202200340 · Moving/Buying/Selling Home The complaint is about: Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The … 15 Dec 2023 Partial Maladministration Home Group Limited (202203465) Case 202203465 · Financial This complaint is about: The level of compensation offered by the landlord following a wide range of repair, cleaning, communication, … 7 Dec 2023 Partial Maladministration Platform Housing Group Limited (202118249) Case 202118249 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The … 1 Dec 2023 Partial Maladministration Longhurst Group Limited (202124154) Case 202124154 · Information and data management The complaint is about the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Partial Maladministration Jigsaw Homes Group Limited (202218579) Case 202218579 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports … 30 Nov 2023 Partial Maladministration Westward Housing Group Limited (202212521) Case 202212521 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water … 29 Nov 2023 Partial Maladministration One Housing Group Limited (202204964) Case 202204964 · ASB/Abuse/Nuisance This is about the landlord’s response to the resident’s reports of: Communal repairs. A notice put up by a member … 29 Nov 2023 Partial Maladministration Paradigm Housing Group Limited (202210991) Case 202210991 · ASB/Abuse/Nuisance The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s response … 27 Nov 2023 Partial Maladministration Longhurst Group Limited (202112139) Case 202112139 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 24 Nov 2023 Partial Maladministration Home Group Limited (202125902) Case 202125902 · Financial This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s … 24 Nov 2023 Partial Maladministration Places for People Group Limited (202201611) Case 202201611 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the …