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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Partial_Maladministration ×

Showing 1,071 of 16,595 decisions matching "council"

Decisions

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30 Jul 2024 Partial Maladministration Wolverhampton City Council (202328310) Case 202328310 · ASB/Abuse/Nuisance The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling … 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 26 Jul 2024 Partial Maladministration Birmingham City Council (202313168) Case 202313168 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 25 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202341757) Case 202341757 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Partial Maladministration South Holland District Council (202233115) Case 202233115 · Health and Safety (inc. building safety) The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The … 17 Jul 2024 Partial Maladministration Birmingham City Council (202222814) Case 202222814 · Information and data management The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 11 Jul 2024 Partial Maladministration Leeds City Council (202303188) Case 202303188 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry … 9 Jul 2024 Partial Maladministration Islington Council (202218257) Case 202218257 · Managing Relations This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns … 3 Jul 2024 Partial Maladministration Wolverhampton City Council (202307969) Case 202307969 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns around: Damaged personal belongings. Outstanding repairs. Damp and mould. … 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 28 Jun 2024 Partial Maladministration East Riding of Yorkshire Council (202320710) Case 202320710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 28 Jun 2024 Partial Maladministration Westminster City Council (202300742) Case 202300742 · Information and data management The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the … 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 27 Jun 2024 Partial Maladministration Waltham Forest Council (202331573) Case 202331573 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the … 26 Jun 2024 Partial Maladministration Charnwood Borough Council (202308618) Case 202308618 · Managing Relations The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the … 25 Jun 2024 Partial Maladministration Southwark Council (202205202) Case 202205202 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring … 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 17 Jun 2024 Partial Maladministration Leicester City Council (202225927) Case 202225927 · Financial The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. … 10 Jun 2024 Partial Maladministration Waltham Forest Council (202316456) Case 202316456 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the … 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 31 May 2024 Partial Maladministration Wigan Metropolitan Borough Council (202217665) Case 202217665 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the … 30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Partial Maladministration Sheffield City Council (202125993) Case 202125993 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s … 28 May 2024 Partial Maladministration Redditch Borough Council (202216635) Case 202216635 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 23 May 2024 Partial Maladministration Haringey London Borough Council (202227540) Case 202227540 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise … 23 May 2024 Partial Maladministration Kirklees Council (202226542) Case 202226542 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of leaks from the upstairs flat. The landlord’s response … 22 May 2024 Partial Maladministration Lambeth Council (202204597) Case 202204597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of … 22 May 2024 Partial Maladministration Royal Borough Of Greenwich (202210082) Case 202210082 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 20 May 2024 Partial Maladministration Wolverhampton City Council (202227152) Case 202227152 · Managing Relations The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling. 17 May 2024 Partial Maladministration Birmingham City Council (202233022) Case 202233022 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration Southwark Council (202225883) Case 202225883 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a contaminated water supply. This Service has also … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Islington Council (202302541) Case 202302541 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air … 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of …