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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "trust" × Outcome: Partial_Maladministration ×

Showing 660 of 16,595 decisions matching "trust"

Decisions

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26 May 2026 Partial Maladministration London & Quadrant Housing Trust (202347433) Case 202347433 · Managing Relations Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 25 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202332218) Case 202332218 · Managing Relations Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Partial Maladministration Peabody Trust (202412165) Case 202412165 · Financial Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 23 Feb 2026 Partial Maladministration Peabody Trust (202424061) Case 202424061 · Financial Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February … 20 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202434109) Case 202434109 · Managing Relations Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Partial Maladministration Peabody Trust (202420302) Case 202420302 · Managing Relations Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 17 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202346774) Case 202346774 · Managing Relations Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202423763) Case 202423763 · Managing Relations Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202230509) Case 202230509 · Managing Relations Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration Peabody Trust (202325516) Case 202325516 · Managing Relations Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration Peabody Trust (202337005) Case 202337005 · Financial Decision Case ID 202337005 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 February … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202417196) Case 202417196 · Managing Relations Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519819) Case 202519819 · Managing Relations Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202523927) Case 202523927 · Health and Safety (inc. building safety) The landlord’s stage 1 response was 6 working days late, but it apologised and informed the resident of the delay. … 30 Jan 2026 Partial Maladministration Peabody Trust (202516199) Case 202516199 · Health and Safety (inc. building safety) Decision Case ID 202516199 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519024) Case 202519024 · Managing Relations Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202523365) Case 202523365 · Managing Relations Decision Case ID 202523365 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202442471) Case 202442471 · Managing Relations Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration Peabody Trust (202419883) Case 202419883 · Managing Relations Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202418050) Case 202418050 · Managing Relations Decision Case ID 202418050 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202440806) Case 202440806 · Managing Relations Decision Case ID 202440806 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 23 Jan 2026 Partial Maladministration Peabody Trust (202450052) Case 202450052 · Managing Relations Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202433298) Case 202433298 · Managing Relations Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 19 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202517536) Case 202517536 · Managing Relations Decision Case ID 202517536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202402232) Case 202402232 · Managing Relations Decision Case ID 202402232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202524014) Case 202524014 · ASB/Abuse/Nuisance Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 12 Jan 2026 Partial Maladministration Newlon Housing Trust (202400640) Case 202400640 · ASB/Abuse/Nuisance Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 8 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202425018) Case 202425018 · Managing Relations Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Partial Maladministration Peabody Trust (202324261) Case 202324261 · Financial Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 … 5 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202231407) Case 202231407 · Managing Relations Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Jan 2026 Partial Maladministration Peabody Trust (202333688) Case 202333688 · Managing Relations Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January … 23 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202406939) Case 202406939 · Health and Safety (inc. building safety) Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202337029) Case 202337029 · Managing Relations Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202439342) Case 202439342 · Managing Relations Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 16 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202207034) Case 202207034 · ASB/Abuse/Nuisance Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Partial Maladministration Peabody Trust (202334726) Case 202334726 · Managing Relations Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Peabody Trust (202453374) Case 202453374 · Financial Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202504224) Case 202504224 · Managing Relations Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Partial Maladministration Watford Community Housing Trust (202432882) Case 202432882 · Managing Relations Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Partial Maladministration Newlon Housing Trust (202409972) Case 202409972 · Managing Relations Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 … 5 Dec 2025 Partial Maladministration Peabody Trust (202338083) Case 202338083 · Managing Relations Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 … 3 Dec 2025 Partial Maladministration Peabody Trust (202333934) Case 202333934 · Financial Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 …