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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "association" × Outcome: Outside_Jurisdiction ×

Showing 108 of 16,595 decisions matching "association"

Decisions

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25 Feb 2026 Outside Jurisdiction Stonewater Limited (202340149) Case 202340149 · Information and data management Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February … 11 Feb 2026 Outside Jurisdiction Hyde Housing Association Limited (202424524) Case 202424524 · Financial Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 … 9 Feb 2026 Outside Jurisdiction Richmond Housing Partnership Limited (202449821) Case 202449821 · Responsive repairs/activity Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Feb 2026 Outside Jurisdiction Southern Housing (202319000) Case 202319000 · Occupancy Rights Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 … 29 Jan 2026 Outside Jurisdiction Hyde Housing Association Limited (202423227) Case 202423227 · Financial Decision Case ID 202423227 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 29 … 13 Jan 2026 Outside Jurisdiction London & Quadrant Housing Trust (202404400) Case 202404400 · Managing Relations Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202205696) Case 202205696 · Moving/Buying/Selling Home Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Outside Jurisdiction Clarion Housing Association Limited (202437769) Case 202437769 · Responsive repairs/activity Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202322810) Case 202322810 · Financial Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 3 Dec 2025 Outside Jurisdiction Bolton at Home Limited (202519544) Case 202519544 · Health and Safety (inc. building safety) Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202431376) Case 202431376 · Old Complaints Handling categories Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 26 Nov 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202342091) Case 202342091 · Financial Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Outside Jurisdiction Onward Homes Limited (202402381) Case 202402381 · Occupancy Rights Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 28 Oct 2025 Outside Jurisdiction The Guinness Partnership Limited (202330646) Case 202330646 · Occupancy Rights Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 18 Jun 2025 Outside Jurisdiction Sanctuary Housing Association (202425718) Case 202425718 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp. 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 11 Jun 2025 Outside Jurisdiction Cottsway Housing Association Limited (202315431) Case 202315431 · Information and data management The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case … 11 Jun 2025 Outside Jurisdiction South Devon Rural Housing Association Limited (202314091) Case 202314091 · Managing Relations The resident’s complaint is about the removal of personal belongings from her garage by the landlord. 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 15 Apr 2025 Outside Jurisdiction Sanctuary Housing Association (202325425) Case 202325425 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 21 Mar 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202220069) Case 202220069 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings. 5 Mar 2025 Outside Jurisdiction Progress Housing Association Limited (202315869) Case 202315869 · Information and data management The complaint is about the landlord’s handling of the resident’s request for CCTV footage. 31 Jan 2025 Outside Jurisdiction Clarion Housing Association Limited (202305040) Case 202305040 · Estate Management The complaint is about the landlord’s management of parking on the resident’s estate. 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 26 Nov 2024 Outside Jurisdiction Waltham Forest Council (202406940) Case 202406940 · Old Resident Involvement categories The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association … 30 Sep 2024 Outside Jurisdiction Salvation Army Housing Association (SAHA) (202300764) Case 202300764 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal … 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 24 Jul 2024 Outside Jurisdiction Clarion Housing Association Limited (202414623) Case 202414623 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021. 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 22 Apr 2024 Outside Jurisdiction Falcon Housing Association C.I.C (202231755) Case 202231755 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. … 18 Apr 2024 Outside Jurisdiction Great Places Housing Association (202302611) Case 202302611 · Financial The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to … 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 28 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202305311) Case 202305311 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated … 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 28 Nov 2023 Outside Jurisdiction Hyde Housing Association Limited (202124830) Case 202124830 · Financial The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 10 Aug 2023 Outside Jurisdiction Clarion Housing Association Limited (202124449) Case 202124449 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.