Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202431046 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Licence Date 18 May 2026 Background The resident was offered temporary accommodation. She complained to the landlord about the condition […]
Decision Case ID 202408423 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives in a first-floor bedsit. He […]
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]
The complaint is about the landlord’s handling of the resident’s concerns about a data breach.
The complaint is about the landlord’s handling of major works and associated repairs.
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
The complaint is about a pest infestation at the leaseholder’s property.
The complaint concerns the landlord’s response to reports of:
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
The complaint concerns the landlord’s response to a leak from the property above.
The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
The complaint concerns the assessment of the resident’s housing needs.
The complaint is about the resident’s liability for rent arrears.
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.
The complaint is about the increase to the service charge for major works following a section 20 consultation process.
REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |