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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Sanctuary Housing Association" × Outcome: Outside_Jurisdiction ×

Showing 5 of 18,103 decisions matching "Sanctuary Housing Association"

Decisions

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Sanctuary Housing Association (202425718)

18 Jun 2025 Case 202425718 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s response to the resident’s concerns about damp.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202325425)

15 Apr 2025 Case 202325425 Outside Jurisdiction Information and data management

The complaint is about the landlord’s response to the resident’s reports of a data breach.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202100074)

14 Feb 2022 Case 202100074 Outside Jurisdiction Financial

The complaint is about the level of rent at the property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202108590)

2 Nov 2021 Case 202108590 Outside Jurisdiction Moving/Buying/Selling Home

The complaint concerns the accuracy of a listing on Devon Homes Choice.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (201910465)

11 Dec 2020 Case 201910465 Outside Jurisdiction Financial

The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)