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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Outside_Jurisdiction ×

Showing 225 of 16,595 decisions matching "limited"

Decisions

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22 Apr 2021 Outside Jurisdiction Wakefield And District Housing Limited (202007963) Case 202007963 · Financial The complaint is about the landlord’s calculation of rent under the social rent reduction. 19 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014479) Case 202014479 · Financial The complaint is about the increase of service charges. 13 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014275) Case 202014275 · Financial The complaint is about the level of rent at the property. 7 Apr 2021 Outside Jurisdiction Plus Dane Housing Limited (202007788) Case 202007788 · Estate Management The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance. 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 16 Mar 2021 Outside Jurisdiction Cottsway Housing Association Limited (202012186) Case 202012186 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents. 5 Mar 2021 Outside Jurisdiction Bromford Housing Group Limited (202000734) Case 202000734 · Old Compensation categories The complaint is about the placement of the landlord’s skip which the resident reports damaged their car. 5 Mar 2021 Outside Jurisdiction Four Housing Group Limited (202008720) Case 202008720 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to … 5 Mar 2021 Outside Jurisdiction Moat Homes Limited (202009700) Case 202009700 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease. 4 Mar 2021 Outside Jurisdiction Hackney Housing Co-operative Limited (201816318) Case 201816318 · Old Tenants Behaviour categories The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their … 1 Mar 2021 Outside Jurisdiction Plus Dane Housing Group Limited (202004136) Case 202004136 · Financial REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is … 23 Feb 2021 Outside Jurisdiction Thames Valley Housing Association Limited (201904274) Case 201904274 · Estate Management The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined … 22 Feb 2021 Outside Jurisdiction Paragon Asra Housing Limited (202005054) Case 202005054 · Information and data management The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration … 13 Feb 2021 Outside Jurisdiction Catalyst Housing Limited (201910076) Case 201910076 · Moving/Buying/Selling Home The complaint is about the landlord’s decision not to change the resident’s housing transfer band. 12 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202001701) Case 202001701 · Information and data management The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments … 8 Feb 2021 Outside Jurisdiction Thirteen Housing Group Limited (202000580) Case 202000580 · Old Charges categories The complaint is about the landlord increasing the resident’s service charge. 5 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202004865) Case 202004865 REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the … 29 Jan 2021 Outside Jurisdiction Karbon Homes Limited (202002192) Case 202002192 · Old Charges categories REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the … 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Jan 2021 Outside Jurisdiction Network Homes Limited (201900298) Case 201900298 · Old Property Condition categories The complaint is about: 15 Jan 2021 Outside Jurisdiction Catalyst Housing Limited (202001847) Case 202001847 · Managing Relations The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; … 12 Jan 2021 Outside Jurisdiction A2Dominion Homes Limited (201915585) Case 201915585 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s request for an extension to her lease. 23 Dec 2020 Outside Jurisdiction One Housing Group Limited (202004761) Case 202004761 · Financial The complaint concerns whether or not the resident is liable to pay a rent increase. 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property 9 Dec 2020 Outside Jurisdiction Clarion Housing Association Limited (202002867) Case 202002867 · Old Home Ownership Issues (not new build) categories The complaint is about the length of time taken by the landlord to identify the source of a leak into …