Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Outside_Jurisdiction ×

Showing 203 of 16,595 decisions matching "council"

Decisions

Most recent first

23 Dec 2020 Outside Jurisdiction Birmingham City Council (201915607) Case 201915607 · Local Authority / ALMO or TMO The complaint is about the level of service charge for major works. 16 Dec 2020 Outside Jurisdiction Hackney Council (202004968) Case 202004968 The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the … 3 Dec 2020 Outside Jurisdiction Birmingham City Council (202000068) Case 202000068 · Local Authority / ALMO or TMO The complaint is about the Council’s assessment of the residents housing needs.