Southern Housing Group Limited (202011557)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202015742)
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Wandle Housing Association Limited (202017622)
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section 106 agreement for the property. The landlord’s response to the …
The Riverside Group Limited (202006904)
The complaint concerns the level of service charges.
Peabody Enterprises Limited (202009487)
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Hyde Housing Association Limited (202102587)
The complaint is about an increase of rent, which the resident believes has been set too high.
The Riverside Group Limited (202110808)
The complaint is about an increase of service charges.
Nehemiah United Churches Housing Association Limited (202011019)
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Metropolitan Housing Trust Limited (202003067)
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Onward Homes Limited (202014978)
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
The complaint concerns the increase in service charges.
Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Hyde Housing Association Limited (202103486)
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
GreenSquareAccord Limited (202103826)
The complaint concerns the fulfilment of the terms of a self-build scheme.
Onward Homes Limited (202107633)
The complaint concerns an increase in service charges.
Platform Housing Group Limited (202105359)
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
The Guinness Partnership Limited (202104385)
The resident complained about landlord’s management of a deceased neighbour’s property.
Lincolnshire Housing Partnership Limited (202102815)
The complaint is about the level of rent.
LiveWest Homes Limited (202016064)
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
Midland Heart Limited (202011922)
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Network Homes Limited (201915458)
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.
Cobalt Housing Limited (202006302)
The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the property in or around 2013/2014.
Irwell Valley Housing Association Limited (202004776)
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Southern Housing Group Limited (202016172)
The complaint is about the landlord’s response to the resident’s reports of a data breach.
Estuary Housing Association Limited (202107783)
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
Westminster Community Homes Limited (202101251)
The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.
Trafford Housing Trust Limited (202106952)
The complaint concerns the resident’s liability to pay Trustcare charges.
Hyde Housing Association Limited (202008966)
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging …
Vivid Housing Limited (202009229)
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
LiveWest Homes Limited (202009742)
The complaint concerns the level of service charges.
Trafford Housing Trust Limited (202016694)
The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’
Hyde Housing Association Limited (202012315)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
Hyde Housing Association Limited (201909034)
The complaint concerns the level and reasonableness of the service charges.
Yorkshire Housing Limited (202011704)
The resident’s complaint is about the level of rent they are being charged.
Salix Homes Limited (202104609)
The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.
Clarion Housing Association Limited (202011727)
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Metropolitan Housing Trust Limited (202101822)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Metropolitan Housing Trust Limited (202012807)
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
Southern Housing Group Limited (202104632)
The complaint is about the landlords response to the resident’s concerns regarding a data breach.
The Guinness Partnership Limited (202011602)
The complaint is about the landlord’s response to the resident’s reports of damage to her car window.
Home Group Limited (202009515)
The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.
Clarion Housing Association Limited (202100142)
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Onward Homes Limited (202102430)
The complaint concerns the assessment of the resident’s housing needs
The Guinness Partnership Limited (202011931)
The complaint concerns the landlord’s response to reports of staff conduct.
Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)