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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 225 of 16,595 decisions matching "limited"

Decisions

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18 Oct 2021 Outside Jurisdiction Nottingham Community Housing Association Limited (202009349) Case 202009349 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a … 14 Oct 2021 Outside Jurisdiction Onward Homes Limited (202014978) Case 202014978 · Managing Relations The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of … 14 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202108359) Case 202108359 · Financial The complaint concerns the increase in service charges. 11 Oct 2021 Outside Jurisdiction Clarion Housing Association Limited (201907892) Case 201907892 · Financial The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s … 1 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202111607) Case 202111607 · Estate Management The complaint is about the response to a request for the rumble strip to be removed from the entrance of … 24 Sep 2021 Outside Jurisdiction Clarion Housing Association Limited (202102434) Case 202102434 · Financial The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment. 23 Sep 2021 Outside Jurisdiction Hyde Housing Association Limited (202103486) Case 202103486 · Estate Management The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease. 22 Sep 2021 Outside Jurisdiction GreenSquareAccord Limited (202103826) Case 202103826 · Occupancy Rights The complaint concerns the fulfilment of the terms of a self-build scheme. 21 Sep 2021 Outside Jurisdiction Onward Homes Limited (202107633) Case 202107633 · Financial The complaint concerns an increase in service charges. 17 Sep 2021 Outside Jurisdiction Platform Housing Group Limited (202105359) Case 202105359 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ end of tenancy notification. 16 Sep 2021 Outside Jurisdiction The Guinness Partnership Limited (202104385) Case 202104385 · Managing Relations The resident complained about landlord’s management of a deceased neighbour’s property. 15 Sep 2021 Outside Jurisdiction Lincolnshire Housing Partnership Limited (202102815) Case 202102815 · Financial The complaint is about the level of rent. 9 Sep 2021 Outside Jurisdiction LiveWest Homes Limited (202016064) Case 202016064 · Occupancy Rights The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom … 8 Sep 2021 Outside Jurisdiction Midland Heart Limited (202011922) Case 202011922 · Financial The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out … 7 Sep 2021 Outside Jurisdiction Network Homes Limited (201915458) Case 201915458 · Estate Management The complaint concerns a dispute about whether the resident has sole use of the garden at the property. 7 Sep 2021 Outside Jurisdiction Paragon Asra Housing Limited (202006279) Case 202006279 · Moving/Buying/Selling Home The complaint is about the liability for fees arising during the sale of a property. 31 Aug 2021 Outside Jurisdiction Cobalt Housing Limited (202006302) Case 202006302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues … 31 Aug 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202004776) Case 202004776 · Managing Relations This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on … 27 Aug 2021 Outside Jurisdiction Bournemouth Churches Housing Association Limited (202002952) Case 202002952 · Information and data management The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection. 26 Aug 2021 Outside Jurisdiction Southern Housing Group Limited (202016172) Case 202016172 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 25 Aug 2021 Outside Jurisdiction Estuary Housing Association Limited (202107783) Case 202107783 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for an injury. 19 Aug 2021 Outside Jurisdiction Westminster Community Homes Limited (202101251) Case 202101251 · Financial The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of … 18 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202106952) Case 202106952 · Financial The complaint concerns the resident’s liability to pay Trustcare charges. 12 Aug 2021 Outside Jurisdiction Hyde Housing Association Limited (202008966) Case 202008966 · Financial The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation … 9 Aug 2021 Outside Jurisdiction Vivid Housing Limited (202009229) Case 202009229 · Financial The complaint is about the landlord’s response to the resident’s concerns with her service charge increase. 5 Aug 2021 Outside Jurisdiction LiveWest Homes Limited (202009742) Case 202009742 · Financial The complaint concerns the level of service charges. 5 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202016694) Case 202016694 · Financial The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’ 29 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (202012315) Case 202012315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019. 20 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (201909034) Case 201909034 · Financial The complaint concerns the level and reasonableness of the service charges. 20 Jul 2021 Outside Jurisdiction Yorkshire Housing Limited (202011704) Case 202011704 · Financial The resident’s complaint is about the level of rent they are being charged. 19 Jul 2021 Outside Jurisdiction Salix Homes Limited (202104609) Case 202104609 · Financial The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car. 12 Jul 2021 Outside Jurisdiction Clarion Housing Association Limited (202011727) Case 202011727 · Old Property Condition migrated-2025 The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property. 9 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202101822) Case 202101822 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 7 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202012807) Case 202012807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019. 6 Jul 2021 Outside Jurisdiction Southern Housing Group Limited (202104632) Case 202104632 · Information and data management The complaint is about the landlords response to the resident’s concerns regarding a data breach. 30 Jun 2021 Outside Jurisdiction The Guinness Partnership Limited (202011602) Case 202011602 · Financial The complaint is about the landlord’s response to the resident’s reports of damage to her car window. 29 Jun 2021 Outside Jurisdiction Home Group Limited (202009515) Case 202009515 · Managing Relations The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property. 28 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202100142) Case 202100142 · Financial The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not … 19 Jun 2021 Outside Jurisdiction Onward Homes Limited (202102430) Case 202102430 · Moving/Buying/Selling Home The complaint concerns the assessment of the resident’s housing needs 16 Jun 2021 Outside Jurisdiction The Guinness Partnership Limited (202011931) Case 202011931 · Managing Relations The complaint concerns the landlord’s response to reports of staff conduct. 8 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202104519) Case 202104519 · Financial REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called … 8 Jun 2021 Outside Jurisdiction Midland Heart Limited (202101408) Case 202101408 · Financial The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property. 28 May 2021 Outside Jurisdiction Sovereign Housing Association Limited (202005644) Case 202005644 · Old Property Condition migrated-2025 The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership … 27 May 2021 Outside Jurisdiction Clarion Housing Association Limited (201901431) Case 201901431 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the communal lift at the property. 26 May 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202010164) Case 202010164 · Estate Management The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property. 21 May 2021 Outside Jurisdiction One Vision Housing Limited (201817317) Case 201817317 · Old Property Condition migrated-2025 The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 19 May 2021 Outside Jurisdiction The Riverside Group Limited (202013603) Case 202013603 · Estate Management The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical … 4 May 2021 Outside Jurisdiction Clarion Housing Association Limited (202013071) Case 202013071 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs. 30 Apr 2021 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202008662) Case 202008662 · Moving/Buying/Selling Home The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the … 29 Apr 2021 Outside Jurisdiction Stonewater Limited (202003545) Case 202003545 · ASB/Abuse/Nuisance This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) …