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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Outside_Jurisdiction ×

Showing 203 of 16,595 decisions matching "council"

Decisions

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10 Aug 2021 Outside Jurisdiction Charnwood Borough Council (202017121) Case 202017121 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the … 5 Aug 2021 Outside Jurisdiction Brent Council (202003690) Case 202003690 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a permanent decant. 5 Aug 2021 Outside Jurisdiction Northumberland Council (202014130) Case 202014130 · Local Authority / ALMO or TMO The complaint concerns the resident’s application for housing, including a separate application for his son. 5 Aug 2021 Outside Jurisdiction Tower Hamlets Council (201913189) Case 201913189 · Financial The complaint concerns: 2 Aug 2021 Outside Jurisdiction Southwark Council (202104317) Case 202104317 · Local Authority / ALMO or TMO The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of … 30 Jul 2021 Outside Jurisdiction Broxtowe Borough Council (201913786) Case 201913786 · Local Authority / ALMO or TMO The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof. 23 Jul 2021 Outside Jurisdiction Newham Council (202101367) Case 202101367 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property. 22 Jul 2021 Outside Jurisdiction South Tyneside Council (202105807) Case 202105807 · Local Authority / ALMO or TMO The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property. 20 Jul 2021 Outside Jurisdiction Newham Council (202002206) Case 202002206 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 9 Jul 2021 Outside Jurisdiction Swindon Borough Council (202009294) Case 202009294 · Local Authority / ALMO or TMO The complaint is about the Council disposing of items it was storing for the resident. 2 Jul 2021 Outside Jurisdiction Birmingham City Council (202008235) Case 202008235 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal … 2 Jul 2021 Outside Jurisdiction Southwark Council (202005991) Case 202005991 · Financial The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while … 1 Jul 2021 Outside Jurisdiction Kingston upon Thames Council (202013280) Case 202013280 · Local Authority / ALMO or TMO The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to … 29 Jun 2021 Outside Jurisdiction Lewisham Council (201912664) Case 201912664 · Financial This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be … 28 Jun 2021 Outside Jurisdiction Tower Hamlets Council (202008756) Case 202008756 · Moving/Buying/Selling Home The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application … 16 Jun 2021 Outside Jurisdiction Broxtowe Borough Council (202101020) Case 202101020 · Local Authority / ALMO or TMO The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area. 15 Jun 2021 Outside Jurisdiction Wandsworth Council (202017417) Case 202017417 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal lift at the property. 7 Jun 2021 Outside Jurisdiction Epping Forest District Council (202009199) Case 202009199 · Local Authority / ALMO or TMO The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat … 2 Jun 2021 Outside Jurisdiction Norwich City Council (201915203) Case 201915203 · Financial The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no … 31 May 2021 Outside Jurisdiction Southwark Council (202008460) Case 202008460 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 … 28 May 2021 Outside Jurisdiction Kingston upon Thames Council (202011154) Case 202011154 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of noise nuisance. 20 May 2021 Outside Jurisdiction Lambeth Council (202010450) Case 202010450 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 20 May 2021 Outside Jurisdiction North Tyneside Council (202101168) Case 202101168 · Local Authority / ALMO or TMO The complaint concerns: 19 May 2021 Outside Jurisdiction Westminster City Council (202012880) Case 202012880 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for … 6 May 2021 Outside Jurisdiction Gloucester City Council (201814421) Case 201814421 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the residents housing needs and banding allocation. 30 Apr 2021 Outside Jurisdiction Gateshead Metropolitan Borough Council (201808064) Case 201808064 · Local Authority / ALMO or TMO The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial … 30 Apr 2021 Outside Jurisdiction Wandsworth Council (202006209) Case 202006209 · Health and Safety (inc. building safety) The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in … 29 Apr 2021 Outside Jurisdiction Wolverhampton City Council (202009782) Case 202009782 · Local Authority / ALMO or TMO The complaint is about the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance … 27 Apr 2021 Outside Jurisdiction Wandsworth Council (202001286) Case 202001286 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages. 23 Apr 2021 Outside Jurisdiction Brighton and Hove City Council (202004322) Case 202004322 · Old Property Condition migrated-2025 The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process. 13 Apr 2021 Outside Jurisdiction Cornwall Council (202009312) Case 202009312 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has … 6 Apr 2021 Outside Jurisdiction Croydon Council (202001124) Case 202001124 · Local Authority / ALMO or TMO The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to … 6 Apr 2021 Outside Jurisdiction Islington Council (202010772) Case 202010772 · Local Authority / ALMO or TMO The complaint concerns the council’s handling of an application for a parking space 1 Apr 2021 Outside Jurisdiction Barking and Dagenham Council (202001600) Case 202001600 · Local Authority / ALMO or TMO The resident is unhappy with the landlord’s division of service charges in relation to major works. 31 Mar 2021 Outside Jurisdiction Hackney Council (202003776) Case 202003776 This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, … 10 Mar 2021 Outside Jurisdiction Hackney Council (202007522) Case 202007522 · Leaseholder The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020. 4 Mar 2021 Outside Jurisdiction Camden Council (202000212) Case 202000212 · Local Authority / ALMO or TMO The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council. 3 Mar 2021 Outside Jurisdiction Islington Council (202006920) Case 202006920 · Leaseholder The complaint concerns the resident’s liability for major work charges for replacing the metal roof to their property and the … 1 Mar 2021 Outside Jurisdiction Redditch Borough Council (202010803) Case 202010803 · Local Authority / ALMO or TMO The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary … 26 Feb 2021 Outside Jurisdiction Brighton and Hove City Council (202004771) Case 202004771 · Occupancy Rights This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish … 26 Feb 2021 Outside Jurisdiction Haringey Council (201916353) Case 201916353 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift … 26 Feb 2021 Outside Jurisdiction Wandsworth Council (202006579) Case 202006579 · Leaseholder The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts. 23 Feb 2021 Outside Jurisdiction Crawley Borough Council (202003168) Case 202003168 · Financial This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his … 22 Feb 2021 Outside Jurisdiction Islington Council (202001430) Case 202001430 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling. 5 Feb 2021 Outside Jurisdiction Haringey Council (202005594) Case 202005594 The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the … 4 Feb 2021 Outside Jurisdiction Kingston upon Thames Council (202003379) Case 202003379 · Managing Relations The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that: 20 Jan 2021 Outside Jurisdiction Southwark Council (202001947) Case 202001947 · Local Authority / ALMO or TMO The complaint is about the increase to the service charge for major works following a section 20 consultation process. 15 Jan 2021 Outside Jurisdiction Lambeth Council (202001297) Case 202001297 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, … 13 Jan 2021 Outside Jurisdiction Southwark Council (202007170) Case 202007170 · Leaseholder REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 12 Jan 2021 Outside Jurisdiction Bassetlaw District Council (202002925) Case 202002925 · Local Authority / ALMO or TMO The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to …