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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 225 of 16,595 decisions matching "limited"

Decisions

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30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 29 Jun 2022 Outside Jurisdiction Nottingham Community Housing Association Limited (202125023) Case 202125023 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the … 26 May 2022 Outside Jurisdiction Clarion Housing Association Limited (202008909) Case 202008909 · Financial The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020. 10 May 2022 Outside Jurisdiction Onward Homes Limited (202110847) Case 202110847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions. 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 26 Apr 2022 Outside Jurisdiction Derwent Housing Association Limited (202106364) Case 202106364 · Financial This complaint is about the service charge relating to drainage repairs. 12 Apr 2022 Outside Jurisdiction Deptford Housing Co-operative Limited (202117025) Case 202117025 · Information and data management The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting. 12 Apr 2022 Outside Jurisdiction Karbon Homes Limited (202118373) Case 202118373 · Estate Management The complaint concerns whether the lease provides right of access over the garden. 12 Apr 2022 Outside Jurisdiction Shepherds Bush Housing Association Limited (202103675) Case 202103675 · Old Estate Management categories The complaint concerns the landlord’s handling of repairs. 8 Apr 2022 Outside Jurisdiction A2Dominion Homes Limited (201903686) Case 201903686 · Old Property Condition migrated-2025 The complaint is about the condition of the property when it was let to the resident. 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 8 Apr 2022 Outside Jurisdiction The Guinness Partnership Limited (202101375) Case 202101375 · Financial The complaint concerns damage caused to the resident’s car. 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 1 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (201915800) Case 201915800 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 30 Mar 2022 Outside Jurisdiction B3 Living Limited (202015263) Case 202015263 · Estate Management The complaint is about the communal cleaning. 30 Mar 2022 Outside Jurisdiction The Riverside Group Limited (202106360) Case 202106360 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charge increases. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 9 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202012064) Case 202012064 · Estate Management The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement. 8 Feb 2022 Outside Jurisdiction GreenSquareAccord Limited (202122363) Case 202122363 · Financial The complaint is about the level of rent at the property. 8 Feb 2022 Outside Jurisdiction Together Housing Association Limited (201901281) Case 201901281 · ASB/Abuse/Nuisance The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, … 7 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202123275) Case 202123275 · Financial The complaint concerns whether or not the resident is liable for “water hygiene” service charges. 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 28 Jan 2022 Outside Jurisdiction Peabody Enterprises Limited (202101262) Case 202101262 · Estate Management The complaint is about the parking spaces the resident rents from the landlord. 13 Jan 2022 Outside Jurisdiction Clarion Housing Association Limited (202119314) Case 202119314 · Financial The complaint concerns the landlords handling of the resident’s request for a refund of service charges. 22 Dec 2021 Outside Jurisdiction GreenSquareAccord Limited (202012331) Case 202012331 · Financial The complaint concerns the following issues: 17 Dec 2021 Outside Jurisdiction Cottsway Housing Association Limited (202119656) Case 202119656 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request … 14 Dec 2021 Outside Jurisdiction Torus62 Limited (202100229) Case 202100229 · Moving/Buying/Selling Home The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of … 13 Dec 2021 Outside Jurisdiction Midland Heart Limited (201915568) Case 201915568 · Old Property Condition migrated-2025 The complaint concerns the landlord’s compliance with an out of court settlement for disrepair. 10 Dec 2021 Outside Jurisdiction Longhurst Group Limited (202015184) Case 202015184 · Estate Management The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden. 4 Dec 2021 Outside Jurisdiction Clarion Housing Association Limited (202012470) Case 202012470 · Information and data management The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour. 3 Dec 2021 Outside Jurisdiction St Peter’s Saltley Housing Association Limited (202012286) Case 202012286 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage … 22 Nov 2021 Outside Jurisdiction Clarion Housing Association Limited (202008587) Case 202008587 · Financial The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level … 19 Nov 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202011982) Case 202011982 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the … 18 Nov 2021 Outside Jurisdiction One Housing Group Limited (202106911) Case 202106911 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association. 16 Nov 2021 Outside Jurisdiction Thames Valley Housing Association Limited (202108098) Case 202108098 · Information and data management The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request. 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 15 Nov 2021 Outside Jurisdiction Southern Housing Group Limited (202011557) Case 202011557 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 11 Nov 2021 Outside Jurisdiction Clarion Housing Association Limited (202015742) Case 202015742 · Financial REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called … 5 Nov 2021 Outside Jurisdiction Wandle Housing Association Limited (202017622) Case 202017622 · Financial The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service … 3 Nov 2021 Outside Jurisdiction The Riverside Group Limited (202006904) Case 202006904 · Financial The complaint concerns the level of service charges. 28 Oct 2021 Outside Jurisdiction Peabody Enterprises Limited (202009487) Case 202009487 · Occupancy Rights The complaint concerns a dispute about the resident’s access to the garden at the rear of her home. 21 Oct 2021 Outside Jurisdiction Hyde Housing Association Limited (202102587) Case 202102587 · Financial The complaint is about an increase of rent, which the resident believes has been set too high. 21 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202110808) Case 202110808 · Financial The complaint is about an increase of service charges. 20 Oct 2021 Outside Jurisdiction Nehemiah United Churches Housing Association Limited (202011019) Case 202011019 · Financial The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and … 18 Oct 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202003067) Case 202003067 · Old Property Condition migrated-2025 The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to …